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2 Messages
Xfinity Stream - Issues with playing different television shows online
Hello,
I've recently been having several issues getting online television shows through the Stream site to play without stopping, failing to play, pausing for long periods of time and giving me some sort of error code. Usually the video will stop playing halfway through its total play time. This causes me to refresh or restart the browser but the last stopping point of the video is not retained. I end up having to restart the video from the beginning and I’m restricted from fast forwarding due to Xfinity’s commercial policies. One newly posted TV episode has yet to play all the way through and I’ve had to restart multiple times. At this point I’m almost over the episode and the Stream service altogether. Other streaming sties I use such as Netflix, Hulu or Prime video do not have this problem. I’ve used multiple browsers to test the playability between Xfinity and the other providers. I keep having the same problems with Xfinity no matter the browser or the time of day.
Here is a sample error report I received for one of the episodes I mentioned above.
XFINITY DIAGNOSTICS REPORT
Build number
8
OS
Windows 10
Browser
Chrome 74.0.3729.169
Flash version
0
Status
in home
Entitlements
cvod, tve-linear, transactions, est, clinear, tve-vod, cdvr
Last fingerprint
cloudtv_web_polymer_5.8.0_prod_1559794928397_29752
Stream provider
primetime
Video ID
vod/item/ComcastTitleVI/abc.comABCT1026206000001202-ABCT1026206000001203/
Media ID
comcast:media:program:account:guid:7148765188663972112:ComcastTitleVI:abc.comABCT1026206000001202-ABCT1026206000001203
Error code
TVAPP-00406
Error description
Loading of the specified resource has failed
Error aux info
http://ccr.ipvod-t6.xcr.comcast.net/ipvod2/ABCT1026206000001201/movie/1559379808555/manifest.m3u8
Video Provider
ABC
Video Source
s:VodItem
Video Title
Code Yellow
Please help me to understand the issue here and whether I should even give Xfinity Stream another chance at all?
Thanks,
Be3vans
XfinityMichaelC
Administrator
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4.4K Messages
6 years ago
Greetings, be3vans! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with trying to stream. I know how important it is to not be tied to a TV. I would like to look closer into this issue. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
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XfinityMichaelC
Administrator
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4.4K Messages
6 years ago
Hello, be3vans. I have not heard back from you and hope you were able to stream again. If you still need assistance, please feel free to start a new thread.
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