ugadawg84's profile

Visitor

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4 Messages

Tuesday, June 15th, 2021 11:13 AM

Closed

Xfinity Stream is duplicating all channels of selected Favorites

Is anyone else experiencing this?

I'll keep the example simple to illustrate.  When I go into Stream with no channels in my Favorites then, select ESPN channel 846 as a Favorite, I'm finding that, when I completely close the browser/app and go back into Favorites, it has put channels 202, 846, 1205 and TVGO into my Favorites.  All four of these are ESPN instances Xfinity has to offer.

So, if I select multiple Favorite channels, when I go back into the browser/app, it's flooded with every SD and HD instance of those channels.  Basically, 10 selected Favorites becomes 40.

This is happening on:

- Windows 10 Edge, Chrome and Mozilla

- iOS Edge and Safari

- iOS Xfinity Stream app

- TCL Roku TV Xfinity Stream app

I spoke with Xfinity support yesterday.  They cannot figure out what is going on.

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Official Employee

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974 Messages

4 years ago

Hey there, @ugadawg84, thank you for taking the time to reach out to us on our Xfinity Forums page. I can certainly see how unwanted added channels can get a little annoying. Please rest assured, you have reached the right team! We can work with you and look into getting to the bottom of this issue!

Can you please described the troubleshooting steps that have been taken so far? Also, have you noticed this issue previously or was this the first time you added a favorites channel?

Visitor

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4 Messages

@ComcastValerie Hello, I'll save the detailing of hours spent troubleshooting this given that Xfinity Support has called me and said the duplication of favorite HD channels is a known software bug.  Apparently, Xfinity is working on this.  Thank you.

Official Employee

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974 Messages

Thank you for your response, @ugadawg84, and for providing our community with that information. We have an amazing team of engineers and technicians and I am confident we will be able to provide a solution for you soon! If you want to check back on that progress or have any concerns please feel free to reach back out to us at anytime. My team and I are available on our Xfinity Forums 24/7!

I no longer work for Comcast.

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