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user_ng18zn
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2 Messages

10/28/2026 7:40 PM

Xfinity stream has started to constantly sign me out and promp to sign back in

this has just started this week  - it worked normally last week - this is using a web browser on a PC

I do this  a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue

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34 minutes ago

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user_zwe4nj

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42 Messages

7 days ago

What is going on Xfinity. My Firefox version is 159.0 now. As I'm watching content through the browser, the tab will refresh and kick me back to the sign-in page.

There are a number of useless suggestions given in the Cloud (AI) to fix the problem, but don't work. Who is to blame? Xfinity or Mozilla (Firefox)?

As a matter of fact. Just watching the content for a few seconds causes the content page to refresh back to the sign-in page.

(edited)

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StockBoy

Contributor

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48 Messages

@user_zwe4nj​  same problem for me, for the record.  not fixed after several days now after reports by other users.

(AND windows/browsers users STILL can't control live-in-progress recordings, for a month now!  xfinity "engineers" are "aware of the problem" but are apparently not able (or willing?) to fix the problem they created somehow -- starting back in August for some users on various devices.)

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6 days ago

Shrinegirl

Regular Visitor

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3 Messages

@user_zwe4nj​ I am having the exact same problem with the app on Firefox.  I don't want to use a different browser as was suggested by Xfinity in its reply to you.    I sure hope this is resolved soon!  

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6 hours ago

XfinityAdrienne

Official Employee

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2.5K Messages

5 days ago

Hey there, @user_ng18zn! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Stream App, it certainly is not what we want for our customers. 

 

If you try another like Chrome, do you see the same results? Please let us know. 

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user_g29l3k

Contributor

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50 Messages

How about fixing this issue as well as the issues with the newly re-engineered Xfinity TV app on smart TVs, also reported on this forum?

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35 minutes ago

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user_h2b2g5

Visitor

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1 Message

3 days ago

Same Problem, They should have fixed this by now. Customers Last with this company!

2

XfinityAsia

Official Employee

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1.6K Messages

Hello @user_h2b2g5. I can understand how frustrating it would be to keep getting signed out of Xfinity Stream. I love using Xfinity Stream myself, so I know how important it is to have a smooth experience when you’re ready to watch something. You’ve reached the right place, and I’d be happy to help get to the bottom of this.

 

Are you attempting to sign in with the Xfinity Stream app? Do you experience this same issue when you go to xfinity.com/stream?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 day ago

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user_g29l3k

Contributor

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50 Messages

This issue is with xfinity.com/stream.

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34 minutes ago

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user_rsm7en

Visitor

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1 Message

3 days ago

same - im trying to watch a football game and every few plays it signs me out and makes me re-enter my password or refresh the browser and i keep missing important plays. extremely frustrating. this service is too expensive to be this buggy. 

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user_g29l3k

Contributor

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50 Messages

38 minutes ago

I've been having the same issue with the Xfinity Stream website on Firefox. Xfinity Connect works just fine, as does my account page. So it ain't Firefox!

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