Visitor
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2 Messages
Xfinity stream has started to constantly sign me out and promp to sign back in
this has just started this week - it worked normally last week - this is using a web browser on a PC
I do this a lot worked fine for a few months - starting this Monday 10/26 it is repeatedly signing me out and forcing me to sign back in to continue
user_zwe4nj
Contributor
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42 Messages
7 days ago
What is going on Xfinity. My Firefox version is 159.0 now. As I'm watching content through the browser, the tab will refresh and kick me back to the sign-in page.
There are a number of useless suggestions given in the Cloud (AI) to fix the problem, but don't work. Who is to blame? Xfinity or Mozilla (Firefox)?
As a matter of fact. Just watching the content for a few seconds causes the content page to refresh back to the sign-in page.
(edited)
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XfinityAdrienne
Official Employee
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2.5K Messages
5 days ago
Hey there, @user_ng18zn! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Stream App, it certainly is not what we want for our customers.
If you try another like Chrome, do you see the same results? Please let us know.
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user_h2b2g5
Visitor
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1 Message
3 days ago
Same Problem, They should have fixed this by now. Customers Last with this company!
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user_rsm7en
Visitor
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1 Message
3 days ago
same - im trying to watch a football game and every few plays it signs me out and makes me re-enter my password or refresh the browser and i keep missing important plays. extremely frustrating. this service is too expensive to be this buggy.
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