The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
@user_159b83 Thanks for adding to the thread. We can help make sure you have a proper connection with the steps here https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting. That will ensure you enjoy your service and speeds that you pay for successfully.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The same thing happens to me when I'm trying to watch programing on via my Xfinity streaming app. I don't experience the freezing issue when watching programing on any of my other streaming apps, (i.e., Netflix, Prime, YouTube, etc.). This freezing issue only occurs when I'm watching programing via my Xfinity streaming app. Xfinity has not been able to figure out why this is happening, and I've tried every troubleshooting fix that they have provided. I've also had the maker of my television brand (Samsung) log into my television remotely to make sure that it was not my television causing the problem. However, I knew it wasn't my television because all of my other streaming apps work perfectly fine. This has been going on for almost one-year now. We're now in football season and it's extremely annoying watching a game and then the picture freezes.
Hello @user_ud1ns3, thank you for leaving a comment. I understand you've already tried all the recommended troubleshooting steps and even contacted the manufacturer, but the issue with the freezing still persists. Do you happen to have multiple TVs or another brand besides Samsung? If so, are you experiencing the same issue across all your smart TVs, or is it isolated to just the Samsung one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_egc731 Thanks for reaching out about the freezing of the app on your Samsung TV's can you try doing a system update to one of them, and see if the app continues to freeze on that specific TV for me please?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @dansgen1alero! Are you still experiencing issues with the Xfinity Stream? Is this only on the website or app as well? Can you tell us more about what steps you have tried for troubleshooting, if you are still experiencing trouble with the freezing?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Having major issues..The xfinity stream app rarely works with my Samsung tv..It's a newer tv...It buffers all the time, freezes, and has major glitches. Why am I paying for a streaming service I can't use. If I didn't have my cell phones with xfinity, I'd leave the company entirely. Xfinity hasn't updated their app in almost a year. I dont have tue problem with any other apps.
Good Morning, @user_g9p7vn! Thank you so much for taking the time to reach out us here on the Xfinity Forums. I am very sorry to hear about your experience with the Xfinity Stream App on the Samsung TV. Can you share with us any troubleshooting steps you might have completed? We would be happy to further troubleshoot with you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Add me to the list of customers with big problems with your app. Like everyone else above, mine is constantly buffering whenever I use it now. It's always been an issue, but it's been way worse the past couple months. This doesn't happen with any other streaming service and doesn't happen on the TV that is connected to a xfinity box. It's the app! I've tried all the troubleshooting as well.
Thanks for reaching out to us we do apologize for any inconvenience you're having using the Xfinity streaming app.
Can you give us a little more detail on what type of device you are using the Xfinity streaming app on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you I have an LG TV that I use the Xfinity streaming app on as well it works great on my upstairs TV which is close to my modem, but since my home is built out of plaster the connection on my downstairs TV comes and goes as I would need some kind of Wi-Fi extender or hardwire my TV.
One thing you can try is jumping on your TV settings and going to the area to clear your caches and cookies, then try uninstalling & reinstalling the app, you'll also want to check the Wi-Fi signal that's coming into your TV to make sure it's a strong connection to be able to run the Xfinity app without any buffering issues.
But when it comes to Wi-Fi there's so many variables that can happen, have you tried hardwiring that TV to your modem to see if that gives you a better streaming connection on the Xfinity app
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityOrlandoM There is no way of hardwiring it, and let me repeat that it is not the internet connection with the TV. Maybe you missed the part that no other app does this? I will give the cache/cookie a try, but I've tried reinstalling the app. I appreciate your response, but all these replies seem to refuse to accept the fact that your app is faulty. I would like to hear acknowledgement that all of us who are having a problem with ONLY this app, are being acknowledged and that someone is working on the issue. My xfinity app has become unwatchable. If there isn't a fix coming, I will be cancelling my service and switching to another.
Same problem, only it happens on two different 4G Apple TVs. Other streaming Apps work fine. (Apple TV, Netflix, Passport Amazon all work.)
XFinity program momentarily freezes at least once an hour. Sometimes more, and when that happens sometimes only the audio comes back, leaving a black screen with swirling indicator. This is fixed, often just temporarily, by going back to the menu and choosing the program again.
user_8f0erd, Hi there! Thanks for taking the time out of your day to reach out. As someone who uses the Stream app for entertainment myself, I can understand the inconvenience caused by the freezing. I am sorry to learn about this experience, with only the audio coming back, leaving a black screen. Thanks for sharing a temporary fix. You've come to the right team of experts to help over social media. If the Xfinity Stream app is freezing on your Apple TV while using a 4G connection, ensure you are connected to your in-home Wi-Fi network, as the app must be accessed through this network and not via cellular data. If issues persist, try logging out of the app and logging back in, or check your cable modem information for accuracy. Additionally, ensure that your Apple TV device is compatible and running tvOS version 15 or later. Have you checked if you are experiencing this issue while connecting to your in-home Wi-Fi network?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I’m glad I’m not the only one. I pretty much use my Apple TV for everything. I do not have a problem with any other app except for the Xfinity app. every day this app freezes and I get the dreaded circle. how is this possible when I have Xfinity Internet? like I said every other app I have absolutely no problems with there must be a fix ? if anyone knows anything I would greatly appreciate it.
MikeB39A
Problem Solver
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702 Messages
6 months ago
The Xfinity Stream app freezing can stem from various reasons, including app version issues, internet connection problems, and device-specific glitches. To troubleshoot, ensure the app is updated, restart your device and modem/router, and try logging out and back in.
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XfinityMarshante
Official Employee
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697 Messages
6 months ago
Hello @user_cf7n2g, Thank you for taking the time to leave a post. I hope you are having a great day. I can understand how frustrating this may be when you are ready to watch your favorite show, and it freezes. If this is a smart TV, do you have issues with other apps? Have you tried rebooting the modem? Is the TV software up-to-date?
3
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user_159b83
Visitor
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1 Message
3 months ago
This is the most frustrating internet connection I’ve ever had - like being in the 1990’s. The TVs keep losing and reconnecting internet services and when streaming, the content freezes. I’ve rebooted everything and all devices are up to date on their software. I would never use Xfinity mobile since the internet is so unreliable. And the Xfinity remote keeps flipping to different channels while trying to channel surf. I used to have Spectrum and never had these problems.
1
user_ud1ns3
Visitor
•
1 Message
1 month ago
The same thing happens to me when I'm trying to watch programing on via my Xfinity streaming app. I don't experience the freezing issue when watching programing on any of my other streaming apps, (i.e., Netflix, Prime, YouTube, etc.). This freezing issue only occurs when I'm watching programing via my Xfinity streaming app. Xfinity has not been able to figure out why this is happening, and I've tried every troubleshooting fix that they have provided. I've also had the maker of my television brand (Samsung) log into my television remotely to make sure that it was not my television causing the problem. However, I knew it wasn't my television because all of my other streaming apps work perfectly fine. This has been going on for almost one-year now. We're now in football season and it's extremely annoying watching a game and then the picture freezes.
3
user_puu8xc
Visitor
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2 Messages
14 days ago
Mine freezes only on fox channel 820, but it freezes regularly
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dansgen1alero
Contributor
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201 Messages
12 days ago
Mine is freezing on any channel I watch. Started happening a few days ago.
1
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user_egc731
Visitor
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2 Messages
12 days ago
Ended up moving to YouTube TV. Xfinity doesn't put the effort to maintain their streaming app like other streaming services.
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user_g9p7vn
6 Messages
9 days ago
Having major issues..The xfinity stream app rarely works with my Samsung tv..It's a newer tv...It buffers all the time, freezes, and has major glitches. Why am I paying for a streaming service I can't use. If I didn't have my cell phones with xfinity, I'd leave the company entirely. Xfinity hasn't updated their app in almost a year. I dont have tue problem with any other apps.
1
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user_ursoer
Visitor
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3 Messages
7 days ago
Add me to the list of customers with big problems with your app. Like everyone else above, mine is constantly buffering whenever I use it now. It's always been an issue, but it's been way worse the past couple months. This doesn't happen with any other streaming service and doesn't happen on the TV that is connected to a xfinity box. It's the app! I've tried all the troubleshooting as well.
4
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user_8f0erd
Visitor
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1 Message
5 days ago
Same problem, only it happens on two different 4G Apple TVs. Other streaming Apps work fine. (Apple TV, Netflix, Passport Amazon all work.)
XFinity program momentarily freezes at least once an hour. Sometimes more, and when that happens sometimes only the audio comes back, leaving a black screen with swirling indicator. This is fixed, often just temporarily, by going back to the menu and choosing the program again.
Unhappy on Cape Cod…
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user_1xkmvg
Visitor
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2 Messages
1 day ago
I’m glad I’m not the only one. I pretty much use my Apple TV for everything. I do not have a problem with any other app except for the Xfinity app. every day this app freezes and I get the dreaded circle. how is this possible when I have Xfinity Internet? like I said every other app I have absolutely no problems with there must be a fix ? if anyone knows anything I would greatly appreciate it.
1