4 Messages
xfinity stream fast forward button not accessible for in-progress recordings on LG tv.
The fast forward button appears but cannot be selected for in-progress recordings when running xfinity stream on ethernet connected LG tv, even if program has run for 30+minutes (no "catch-up"). This change happened sometime in the last month for recordings on multiple channels. I have hard reset tv, uninstalled and reinstalled app with no success. If viewing xfinity stream on wifi at home, I cannot access in-progress recordings online through google chrome because "I'm not on my home network" (although I am) - so I cannot test the fast forward on a different device.
user_1g37kz
4 Messages
2 days ago
Update: After disabling VPN, I can access and adjust time position on in-progress recordings via xfinity stream on google chrome on computer - advance 30 seconds forward as well as moving time slide. So appears to be issue on LG tv only - possibly software update (LG or Xfinity) rendering function incompatible.
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XfinityMarshante
Official Employee
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1.3K Messages
5 hours ago
Hello @user_1g37kz, thank you for taking the time to leave a post. I can certainly understand how frustrating this must be, especially when a feature that was previously working for in-progress recordings suddenly stops functioning despite your efforts to troubleshoot it. Thank you for providing the troubleshooting steps you've already taken. To help us narrow down the cause, was there a recent software or firmware update on your LG TV before this issue began?
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