krufino's profile

New Poster

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1 Message

Mon, Jul 13, 2020 5:00 AM

Xfinity Stream - Error TVAPP-00114 - "Sorry, we've run into a problem."

About two weeks ago, Xfinity Stream has stopped working in my Chrome browser.  I receive the following message:

 

Sorry, we've run into a problem.

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error TVAPP-00114)

 

I've logged out and back in, restarted Chrome, made sure Chrome was up to date, and restarted my laptop.  None of that worked.  The funny thing is that Xfinity Stream works just fine in Microsoft Edge.  I would just prefer to keep using Chrome instead of loading up a different browser just to stream Xfinity.

 

Thanks.

Responses

New Poster

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1 Message

10 m ago

Were you able to find a fix?

I'm a new xfinity customer and having the exact same issue. However I have tried several different browsers and get the same error code on all of them.

New Poster

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1 Message

10 m ago

Having the same exact issue 😞

New Poster

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1 Message

10 m ago

Hi I am having the same issue. I have exited the app, restarted my computer, cleared cookies and data, restarted again, waited a few days to see if it would fix itself and it hasn't. Were you able to find any solution to this error? 

Rustyben

Expert

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24K Messages

10 m ago


@mariatvdash wrote:

Hi I am having the same issue. I have exited the app, restarted my computer, cleared cookies and data, restarted again, waited a few days to see if it would fix itself and it hasn't. Were you able to find any solution to this error? 


operating system (example: windows)? version (example:64 bit windows 10)? Browser brand and version? have you tried the Chrome browser after making sure it is updated to latest version?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

9 m ago

Having exact same error for over a month now.  Xfinity doesn't seem to be able to answer this issue.  Worked for yours previously on Macbook using Chrome.  Nothing changed.  Just clear browser history and cahe and same issue.  I see plenty of "official Xfinity support folks on this forum.  Can someone answer reply with the fix?

Rustyben

Expert

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24K Messages

9 m ago


@Cro67 wrote:

Having exact same error for over a month now.  Xfinity doesn't seem to be able to answer this issue.  Worked for yours previously on Macbook using Chrome.  Nothing changed.  Just clear browser history and cahe and same issue.  I see plenty of "official Xfinity support folks on this forum.  Can someone answer reply with the fix?


answer the questions please listed just before your post.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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4 Messages

9 m ago

My reply wasn't off topic.  I answered your questions and am having this same problem that Xfinity doesn't seem to have an answer to.  In addition to that I am unable to load the account information to pay my bill.  Simply telling me to go to my account does me no good.  I know that and have been paying my bill that way since it has been created.  This functionality broke at the same time I started getting the TVAPP-00114 error on Stream.  

Frequent Visitor

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6 Messages

9 m ago

Latest version of Chrome does not solve the issue.

New Poster

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1 Message

8 m ago

Had this issue in Chrome and tried clearing cookies, restart computer. Did not work

 

SOLUTION: Restart modem and issue was resolved.

New Poster

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4 Messages

4 m ago

It was a rough one. The issue was in the backend database. They had to escalate the issue to their applications team to relink my usernames to my account.

Frequent Visitor

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13 Messages

4 m ago

I've had the same problem for years on two different computers and never found an answer.

The same with setting up automatic payment, always Sorry we've run into a problem and that's that.

 

I thought with Flash gone maybe it would work, but no, still the same thing, it isn't just Chrome it does the same thing on any browser.

 

I don't know why Comcast can't get their own web page to work.  The only thing that might help is actually calling them, but I don't want to sit on the phone for a half hour waiting for someone to answer. 

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