U

Visitor

 • 

1 Message

Saturday, July 1st, 2023 3:36 AM

Closed

Xfinity Stream error message

I have been using xfinity stream with Roku and have cable subscription 

Suddenly receiving error message that I need video subscription 

have deleted and reinstalled app many times

spent a good deal of time on phone with tech who said my issue was being escalated and would be resolved in an hour

Which it has not 

Official Employee

 • 

892 Messages

1 year ago

Hello, thank you for taking the time to reach out to us. I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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