staryumaniac's profile
staryumaniac
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1 Message

Fri, Jun 5, 2020 12:00 PM

Xfinity stream DVR recorded wrong show on the wrong channel completely

Hi All,

I tried to record Perry Mason on Channel 1044 last night (MeTV) and the DVR has it listed as Perry Mason with the MeTV logo. However what actually plays when I press to play back my recording is the second half of a Star Trek episode an the first half of another Star Trek episode on some channel I've never heard of called H&I. When I tried looking into the issue on the forum threads here, all the Comcast rep had to say was that the channel must have shuffled their schedule. I know this isn't true because it wasn't even the right channel and Perry Mason has come on at the same time every day for months. Anyone else have this issue or know of any solutions?

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Updated 

8 d ago

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Responses

marymarvin

Frequent Visitor

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11 Messages

1 y ago

Happens to me all the time. Very frustrating.

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ComcastStream

Official Employee

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196 Messages

1 y ago

Hello @staryumaniac,

We have looked into the issue and resolved it. Can you set a new recording from this channel and verify that you see the correct content?

Thank you!

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user_418260

Visitor

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1 Message

Same thing is hAppening every time we record the braves on Bally  Sports or Bally Sports South. Please Help!!

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1 m ago

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ComcastStephanie

Official Employee

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119 Messages

Hello @user_418260  , and thank you for letting us know you're experiencing issues while recording. May I ask what show is recorded in place of the Braves? 

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1 m ago

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dawn76

New Poster

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2 Messages

@ComcastStephani i am also experiencing similar issue with trying to record channel 3226 (RTN) and instead channel 3233 (Rossiya 24) is recorded. This started happening two days ago. 

(edited)

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10 d ago

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ComcastMichael

Official Employee

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2.9K Messages

Greetings, @dawn76! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We apologize to hear that you are running into the same issues. We would like to have a closer look into this and see what we can do for you. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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8 d ago

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