Xfinity stream DVR recorded wrong show on the wrong channel completely

Hi All,

I tried to record Perry Mason on Channel 1044 last night (MeTV) and the DVR has it listed as Perry Mason with the MeTV logo. However what actually plays when I press to play back my recording is the second half of a Star Trek episode an the first half of another Star Trek episode on some channel I've never heard of called H&I. When I tried looking into the issue on the forum threads here, all the Comcast rep had to say was that the channel must have shuffled their schedule. I know this isn't true because it wasn't even the right channel and Perry Mason has come on at the same time every day for months. Anyone else have this issue or know of any solutions?

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Responses

marym26

Frequent Visitor

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23 Messages

5 years ago

Happens to me all the time. Very frustrating.

0

XfinityStream

Official Employee

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196 Messages

5 years ago

Hello @staryumaniac,

We have looked into the issue and resolved it. Can you set a new recording from this channel and verify that you see the correct content?

Thank you!

4

0

U

user_418260

Visitor

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1 Message

Same thing is hAppening every time we record the braves on Bally Sports or Bally Sports South. Please Help!!

4 years ago

0

CCStephanieK

Problem Solver

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909 Messages

Hello @user_418260 , and thank you for letting us know you're experiencing issues while recording. May I ask what show is recorded in place of the Braves?

I no longer work for Comcast.

4 years ago

0

dawn76

New Poster

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2 Messages

@ComcastStephani i am also experiencing similar issue with trying to record channel 3226 (RTN) and instead channel 3233 (Rossiya 24) is recorded. This started happening two days ago.

(edited)

4 years ago

0

XfinityMichaelC

Administrator

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4.4K Messages

Greetings, @dawn76! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! We apologize to hear that you are running into the same issues. We would like to have a closer look into this and see what we can do for you. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

Xfinity Stream Website

staryumaniac

Xfinity stream DVR recorded wrong show on the wrong channel completely

marym26

XfinityStream

user_418260

CCStephanieK

dawn76

XfinityMichaelC

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