@user_91uv2y I’m sorry to hear you're having an issue with your DVR. I use my DVR to record my favorite shows as well. I have a few questions to ask, so we can resolve your DVR issue for you.
Is this happening with more than one show?
Are you seeing any error messages?
If you have more than one box, Are multiple boxes having the same playback issue?
Are you able to watch the same show online using the Xfinity Steam website (https://www.xfinity.com/stream/) or using the Xfinity stream app?
Both our app and website are free to use and download.
XfinityKei
Official Employee
•
1.2K Messages
5 hours ago
@user_91uv2y I’m sorry to hear you're having an issue with your DVR. I use my DVR to record my favorite shows as well. I have a few questions to ask, so we can resolve your DVR issue for you.
Is this happening with more than one show?
Are you seeing any error messages?
If you have more than one box, Are multiple boxes having the same playback issue?
Are you able to watch the same show online using the Xfinity Steam website (https://www.xfinity.com/stream/) or using the Xfinity stream app?
Both our app and website are free to use and download.
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