Visitor
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1 Message
Xfinity stream downloads with out internet
I have an older iPad that can not upgrade to iOS 13. When I select Xfinity stream app I am forced to app store to get latest app. Won't install b/c needs iOS 13, but can download previous compatible version - which I can do. I download a show and then a couple of days later I go to stream app to watch and i get the pop up again and have to go through that rig-a-ma-roll again and LOOSE what was downloaded. The safari solution doesn't work b/c I want to watch when I do not have an internet connection. I want the app to notify me of an update but let me choose yes or no - don't force me to the app store. Help please.
XfinityVianney
Official Employee
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2.2K Messages
2 years ago
Hi, @user_4bec7f. Thank you for reaching out. I have an older iPad as well that sadly doesn't support some new apps. As listed here https://www.xfinity.com/support/articles/xfinity-tv-app-requirements, the minimum requirement needed to ensure the service continues to work as expected and support key features would be to have iOS 13.0 or later. We currently don't have a way to stop the update alert at this time. I know getting a new device isn't always an option, so I get this isn't the best news. I would also contact Xfinity Mobile to check on offers on new devices, like tablets/iPads, here https://www.xfinity.com/mobile/shop?category=tablet.
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