33mdrose's profile

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2 Messages

Tue, Nov 10, 2020 6:00 AM

Xfinity Stream Crashes

If I am on my computer and am watching something on xfinity stream and looking at something in a seprate tab when I return to xfininity stream tab the whole website crashes and tells me to sign in again. 

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Rustyben

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24K Messages

7 m ago


@33mdrose wrote:

If I am on my computer and am watching something on xfinity stream and looking at something in a seprate tab when I return to xfininity stream tab the whole website crashes and tells me to sign in again. 


moved your post to the streaming website area of the forum. is this a windows computer? what browser are you using?  if you do not go to another tab does the program continues to play?

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New Poster

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2 Messages

6 m ago

I have a mac book pro and I run Xfinity through safari. If I switch to another window, tab, or program Xfinity logs me out and returns me to the sign-in screen when I return to the tab. 

Rustyben

Expert

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24K Messages

6 m ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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