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Visitor

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8 Messages

Monday, September 19th, 2022 3:47 PM

Closed

Xfinity Stream channels don’t show up

I’m at home and all of my Xfinity Stream channels are not there. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Visitor

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8 Messages

3 years ago

I can’t get all of my channels and I’ve contacted Xfinity probably a dozen times, have had technicians out, etc. 

[Edited: "Language/Inflammatory"]

Note: This comment was created from a merged conversation originally titled [Edited] App

Official Employee

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1.5K Messages

3 years ago

Hello @user_3a5641 Thank you for bringing the trouble with the Xfintiy Stream app to our forums for help. All networks should be available to view while you are home and connected to your home network. What device are you using the stream app on? What networks are not showing available to view? I will help figure out what is causing the trouble. 

Visitor

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8 Messages

3 years ago

Detroit local channels, Toledo local channels, MeTV, Antenna tv, Monroe Michigan local stations. 

Visitor

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8 Messages

3 years ago

These are only a few. 

Official Employee

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746 Messages

Lets take a deeper look. Please send s private message. 

 

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

I’m signed in. Here are examples:

Detroit local channels, Toledo local channels, MeTV, Antenna tv, Monroe Michigan local stations. 

These are only a few. 

Official Employee

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192 Messages

Hello @user_3a5641, I will be more than happy to take a look into this matter for you, so we can resolve your channel lineup concerns. To do so, I will need you to send me a direct message. 

 

In order to send a direct message you will need to:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

I’m signed in. Here are examples:

Detroit local channels, Toledo local channels, MeTV, Antenna tv, Monroe Michigan local stations. 

These are only a few. 

Where are you people?

Official Employee

 • 

2.2K Messages

@user_3a5641 Please send us a Private Message with the instructions as indicated above. We'll be happy to assist you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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8 Messages

3 years ago

I’m convinced Xfinity intentionally has bugs in its Xfinity Stream app to get customers to rent their cable boxes instead of allowing easy streaming through other means, such as a Firestick. 

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