Visitor
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1 Message
Xfinity stream box issues
Hello,
I am unable to get past the same cycle of questions when I click "connect your account" on Xumo on my tv. It asks me to pair my remote, state where my tv is located, time zone, etc, only to end taking me back threw the same cycle over and over again no matter what I do is was working perfectly fine before than ever since I’ve moved it’s just been one problem at anther with it.
Can someone please help me. I simply just want to watch shows on my tv but can't because I am unable to get past this particular page. It's SO frustrating.
XfinityChelseaB
Official Employee
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1.9K Messages
20 hours ago
Hello @Savannah0218, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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