Xfinity Stream Apps not working on ANY of my TVs

We have used the xfinity stream app for a few years with no issues. Last week it started acting up. I could get the app to load and see the guide and all my recorded shows, but if I tried to play anything (live TV or a recorded show) I get a message that says unable to load. Please try again.

This issue is happening on ALL of my TVs. I have Uninstalled the app and reinstalled it. I have unplugged my TV, I have deleted all of my saved shows. I dont know what else to do.

This is my exact message....Attempting to resume...weve run into a problem while streaming. Please wait while we try again. Then I get this video cannot be played. Weve run into a problem while streaming. (Error: TVAPP-00281)

Ive called xfinity and they couldn't help me.

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XfinityJon

Official Employee

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2K Messages

21 days ago

Good evening CRASHLY. I will certainly be happy to assist you further. Are you still experiencing issues with the Xfinity Stream App? I do have a couple of questions to better understand the situation. Are you connected to your in-home WiFi when encountering this issue? Is this happening on mobile devices, too? Or just your TVs?

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C

CRASHLY

Visitor

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3 Messages

My mobile app wont work either.

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16 days ago

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XfinityQuemekia

Official Employee

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1.6K Messages

If the issue is still occurring @CRASHLY, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

You can see how to send a direct message here, Direct Message Within The Forum.

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14 days ago

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C

CRASHLY

Visitor

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3 Messages

16 days ago

Yes im connected to the xfinity wifi while this happens and it occurs on all 3 tvs in my house.

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Xfinity Stream Website

CRASHLY

Xfinity Stream Apps not working on ANY of my TVs

XfinityJon

CRASHLY

XfinityQuemekia

CRASHLY

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