Visitor
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4 Messages
xfinity stream app
Struggles, I've had a lot. I am so sick of Xfinity. I ordered extra DVR space, they tell me only available on the Xfinity Stream App. Not only that, but I just finished installing the app, and guess what, I get a [Edited: "Profanity"] error message. Can't Comcast/Xfinity do anything that actually works without a thousand calls to the help desk? Why is everything they do so stupid? Please, I need help. they consider me a Platinum customer, and all I get is a pain [Edited: "Profanity"].
DreamSayerZ
Problem Solver
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957 Messages
5 hours ago
@user_54cd02 Which device did you install the Stream app on, and what is the error message? Which TV package do you subscribe to, and do you have any cable boxes? Or only using the Stream app?
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XfinityJamesC
Official Employee
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2.8K Messages
2 hours ago
Greetings, @user_54cd02! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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