xfinity stream app

Struggles, I've had a lot. I am so sick of Xfinity. I ordered extra DVR space, they tell me only available on the Xfinity Stream App. Not only that, but I just finished installing the app, and guess what, I get a [Edited: "Profanity"] error message. Can't Comcast/Xfinity do anything that actually works without a thousand calls to the help desk? Why is everything they do so stupid? Please, I need help. they consider me a Platinum customer, and all I get is a pain [Edited: "Profanity"].