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user_1t3s67
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14 Messages

Sunday, December 15th, 2024 8:58 PM

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xfinity stream app will not authenticate after ios 18.2 and tvOS updates

After latest round of Apple updates the Xfinity Stream app will not authenticate. Scan QR code, authenticate, approve device in Xfinity app and it never comes back.

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1 year ago

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XfinityAmandaB

Official Employee

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2.8K Messages

1 year ago

@user_1t3s67  That is odd for sure thank you so much for coming to our Xfinity community forums for help with your Xfinity Stream app not working after your last iOS update. Have you already attempted to delete the Xfinity stream app and redownloaded it since you got the new iOS?

 

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user_1t3s67

Contributor

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14 Messages

@XfinityAmandaB​ Yes. I deleted and reinstalled the app, recycled my cable modem, restarted AppleTV. 

1 year ago

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XfinityAmandaB

Official Employee

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2.8K Messages

1 year ago

@user_1t3s67  Thank you and to be sure you are at home using your Xfinity home network is that correct? 

 

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user_1t3s67

Contributor

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14 Messages

1 year ago

    

      Yes. I have been working with your advanced support team. They have been unable to resolve the issue.

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XfinityMichaelC

Administrator

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4.7K Messages

Thanks for letting us know, user_1t3s67! I apologize to hear that we haven't been able to find a solution to your issue just yet. We would like to keep an eye on the issue by looking into any open tickets and also take a closer look at this issue with the new Apple updates. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

 

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1 year ago

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