Visitor
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1 Message
Xfinity stream app updated on Samsung TV
The Xfinity stream app updated on Samsung tv and it changed the entire format. I can't see my favorite channels anymore. I have to scroll down starting from channel 2 to get to any of the channels I watch. Does anyone know how to get back to the original settings on a Samsung TV?
user_g29l3k
Contributor
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53 Messages
4 days ago
Quite a few other people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
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user_dg81dp
Visitor
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1 Message
3 days ago
This update is the opposite of user-friendly. It is awful
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user_yuxvfx
Visitor
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12 Messages
3 days ago
@Xfinity Support
The new update on Samsung TVs is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the entire GUIDE to move from channel to channel. It wasn’t great previously but worked well enough in comparison to this. This update makes changing channels an even more difficult chore instead of simplifying the process. It’s difficult to imagine any TV-watching human being tested this app before it was widely released.
The info for each channel on GUIDE used to indicate if a program was NEW. That feature has also disappeared. It’s very useful and sorely missed.
(edited)
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XfinityChelseaB
Official Employee
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2.7K Messages
2 days ago
Hello @user_d1bbc0, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. To change the picture format or aspect ratio while using the Xfinity Stream app on a Samsung TV, you’ll need to adjust the TV’s picture settings because the Xfinity Stream app does not have its own aspect ratio or zoom controls. Using your Samsung TV remote, press Home or Menu, then go to Settings > Picture > Picture Size Settings. From there, select the preferred format, such as 16:9 Standard or 4:3. If you’d like the picture to fill more of the screen, select Custom and enable Fit to Screen, if available on your TV model. Let us know if that helps!
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