Carmenortiz1966's profile

New Poster

 • 

1 Message

Thu, Aug 20, 2020 9:00 AM

Xfinity Stream app stuck on purchase screen

How can I fix this problem? my Samsung TV is stuck on xfinity dream purchase screen.

Responses

Rustyben

Expert

 • 

24K Messages

8 m ago


@Carmenortiz1966 wrote:
How can I fix this problem? my Samsung TV is stuck on xfinity dream purchase screen.

on what device are you streaming? if a desk/laptop what operating system and version and what browser are you using?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

7 m ago

I am having the same issue, deleted the app many times, logged out, reset activation code, nothing.... Help

Rustyben

Expert

 • 

24K Messages

7 m ago


@Ellisclan wrote:

I am having the same issue, deleted the app many times, logged out, reset activation code, nothing.... Help


on what device are you streaming? if a desk/laptop what operating system and version and what browser are you using?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

 • 

1 Message

5 m ago

I am having the same issue with my Samsung Q60 85” TV. It is stuck on the purchase screen. I tried deleting the app multiple times.

New Poster

 • 

1 Message

2 m ago

Noticed in others’s posts that some had multiple linked accounts/locations as did
I. Logged into my Comcast account and changed my primary location to the same address/location as the TV’s (2 Samsung’s neither working), then followed others’ advice of de/installing the Stream app, unplugging the TV for 5 min., then re-installing the app and re-authorizing and it worked for both TV’s! Not sure who monitors this forum but Xfinity should take note.

New to the Community?

Start Here