Visitor
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3 Messages
xfinity stream app stuck loading
Samsung TV, firmware up to date, reset everything, downloaded stream app. Works first time. Turn TV off, turn back on, streaming app stuck on the blue loading page. Only remedy is to delete the app, reinstall and never turn the tv off. There has to be a better solution.
Thoughts?
user_8b82j2
Contributor
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105 Messages
21 days ago
Unfortunately Comcast/Xfinity continues to ignore, and admit this is an issue. Instead, their only current “fix” is for us to delete and reinstall the App.
BTW, this also affects LG Smart tv’s as well…
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XfinityAmira
Official Employee
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4.5K Messages
19 days ago
Hi user_scr0cx! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and my team is here to help. I am sorry to hear you're experiencing this on your end. For troubleshooting purposes, are you experiencing issues with the Steam app on any other devices in your home?
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user_8b82j2
Contributor
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105 Messages
19 days ago
Unfortunately, welcome to the Club.
You will notice that the best any “Xfinity Official Empliyees” seem to offer is the “Wash, Rinse and Repeat” steps you mentioned above. You will also get responses from “Official Employees” who have only read your complaints or issues, and not the various threads that deal with this issue. Judging by the responses here and from phone calls with Xfinity, apparently no one on the Technical side knows how to deal with this either.
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