5 Messages
Xfinity Stream APP stopped working a week ago
What's been happening for the past week: The app (Xfinity Stream on my iPhone 14) connects successfully with my LG TV every time. But when I tap "Watch" on a show, it looks like streaming is about to start (the scrub bar shows, the 'downloading' circle is active, but the show never starts. After a couple of minutes, the app says "ERROR" with no error code or explanation about the error. On a couple of occasions it said "Just Watched" on the app, and both of those times it was a brand new recording that I had not watched (or even started watching) at all.
What I've done so far:
Unplugged and rebooted the TV - made sure it is connected to the internet.
Rebooted my iPhone
Made sure both iPhone and the LG TV are both up to date with software.
Rebooted the modem/router
Uninstalled and reinstalled the Xfinity stream app.
Tested streaming from the Xfinity Stream app on my up-to-date iPad and same problem. Connection, but no streaming success.
Any other suggestions? Streaming was working well prior to about a week ago.
XfinityRoberto
Official Employee
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1.4K Messages
1 year ago
Hi there @user_qp37ea. Thank you so much for reaching out to us about your Xfinity Stream app issues. This issues has been resolved. Please let us know if you are still having troubles with the App.
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kgordon258
New Poster
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2 Messages
10 months ago
I have been having the same issue for a few weeks now. Was there any success fixing the issue or is it an issue with the app itself?
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inthe510
Contributor
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23 Messages
10 months ago
I lost the ability to watch Live TV or stream on demand through the app about four days ago. A tech showed up and after about two hours of head scratching and trying to figure out why I was getting internet but no TV service through the stream app, he decided to disconnect my Netgear CM600 router and connect a new Xfinity router. Finally, I had TV service again on all my devices. Go to find out through a rep on Reddit that was following up with me, he told me my modem was end of life. I went to Xfinity website to look at compatible modems and no longer see my modem. I had no idea this was about to happen, but had been waiting for the day that it finally failed me and I wasn't able to get internet or anything. For the next week, I will have to rent the Xfinity modem until my Arris S33 gets here.
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