Visitor
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1 Message
XFinity Stream App Problem
Thank you for giving your customer an update to the streaming App. I pay for hundreds of channels but only watch 30 of them. They reside in my “Favorites” section of the Live TV section. This way I don’t have to memorize or write down channel numbers, or scroll endlessly to find the channel I want. Your update neglected the Favorites tab which now makes me scroll endlessly through ALL of the Xfinity channels to find my program. Then if I want to bounce around on College Football day, well it’s impossible. There isn’t even a search field where I can look for a channel.
it appears that your new XFinity Stream update was written and approved by people who do not actually use the app to watch television.
can you please fix this so I don’t have to go streaming shopping?
thank you.
Donavan M.
Stockton, CA
RDE
Contributor
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46 Messages
2 days ago
Agree. Put back the favorites list
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XfinityCarolyn
Official Employee
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517 Messages
2 hours ago
@user_shivp4, With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution. We apologize for any inconvenience this may be causing you, and we ask for your patience while we resolve this matter.
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backtomak
New Poster
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2 Messages
2 hours ago
I totally agree with this person‘s comments. In addition, we’ve lost the filtering to HG channels only and I have not found where you can actually record a program from the update. Please go back to the previous version or fix this one to include all the items that were in the previous version.
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