Xfinity Stream App plays then freezes video w/ audio

The "workaround" to using a web browser to login to the Xfinity Stream service literally forces you to use the app, which defeats the purpose. You can ONLY use your laptop+web browser combination to watch DVR recordings on Xfinity Stream.........PLEASE FIX THIS. THIS IS NOT ACCEPTABLE.

@hpeacock Sorry to hear that. If you're having issues we'd love to help. Please direct message us your full name and address? 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window

• Press Enter to send your message