Contributor
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36 Messages
Xfinity stream app periodically not responding to Roku remote
I've been using the Xfinity Stream App with my Roku for a long time with no issues with the remote. Recently (last few weeks maybe?) I've been having an issue where, sometimes, after I've been watching a show for a little while, the app stops responding to my Roku remote....I can't pause, rewind, back out of the show, or anything! The only thing I can do is to hit the Home button to exit the app and go back to the Roku home screen. I can then go back into the app and it works again, at least for a while. Sometimes it resumes my show right where I left off, but sometimes it resumes from a MUCH earlier point, or even the beginning, so I don't dare do that if I'm far into the show. If the show has no commercials, I feel trapped -- can't go to the bathroom or anything -- it feels like I'm back in the old days before DVRs and watching a show on PBS or something, with no way to take a break or play a bit again that I missed because something distracted me!
I've tried rebooting my Roku, but it makes no lasting difference.
Please fix your app soon!
(P.S. Why do I have to choose "Xfinity Stream Website" under "Topic" -- why is there no option for the app??
XfinityVianney
Official Employee
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2.2K Messages
23 days ago
Hello, thank you for reaching out. I hope you are doing well today. I see you, like many others, like to use the Xfinity Stream App on your Roku device. That said, I see that lately the functions on the remote have not been responding on the app. As a result, it's been a headache for you even after rebooting your device. Have you also checked for an new updates, or have you also tried to remove the app and then install/activate it again?
Regarding the topic option, it's outlined like this to help us narrow down topics, but we can still help with any app related concerns.
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XfinityVianney
Official Employee
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2.2K Messages
23 days ago
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