Skip to main content
djvlahos's profile
djvlahos
1st Topic

Visitor

 • 

1 Message

10/01/2026 11:10 PM

Xfinity Stream App on TV

Hello, 

I am having trouble setting up my Xfinity streaming app on my Samsung Tv. We read that you could use a Roku and that does it work either.  We are getting the following error message.  We have the Xfinity Ultimate TV plan.  

We cannot support high speed data customers without a video subscription.  


Any help would be appreciated. 

Question

 • 

Updated 

1 hour ago

11

1

0

Oldest First
Selected Oldest First
XfinityMarcus

Official Employee

 • 

2.4K Messages

1 hour ago

djvlahos thank you for using the Xfinity Community Forums page to reach out today. Can you elaborate on the issue you are experiencing on the Samsung TV? Is there an error code listed with that messaging by chance? 

 

That error means the Xfinity Stream app sees no eligible video subscription on the account. Can you please do the following:

  1. Confirm the account’s Primary Xfinity user is signed into the Stream app.
  2. Verify the service address and that the Samsung TV (COAM device) is set up in‑home on the gateway’s Wi‑Fi network (not xfinitywifi).
  3. Check the account’s TV package (Ultimate TV) and that video service is active.
  4. Sign out of the app, restart the TV, then sign back in. If issue continues, try Stream on another device to test.

0

0

forum icon

New to the Community?

Start Here