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Monday, April 7th, 2025 4:32 PM

Xfinity Stream App on Roku Streaming Issue

Within the last few weeks or so I've been experiencing an issue with all of my Roku devices with the Xfinity Stream application.  What I have found is that if I'm streaming a Cloud DVR recorded show, sometimes while watching the show I lose all other remote functionality such as rewind, fast forward, pause, etc.  I'm forced to either wait until the show has ended (watching of course all of the commercials), or I have to find other ways to jump out of the application and start all over again with the recorded show.

I have tried the following so far:

1.  Rebooting the Roku.

2.  Uninstalling the Xfinity Stream application, and reinstalling it.

3.  Trying other Roku streaming devices (I have three), but all of them are having the exact same issue.

4.  Resetting my internet connection.

So far nothing has seemed to help.  Up until a few weeks ago the streaming app always worked perfectly on my devices.  I'm wondering if there was an update which may have triggered this.

Thanks much.  Hopefully someone has an idea of what is going on, or someone at Xfinity reads this and can find a solution.

Official Employee

 • 

3.4K Messages

2 months ago

 

user_h356jf Thank you for taking the time to reach out to us here on our Xfintiy Forums! I appreciate all the troubleshooting steps you have already taken. You have definitely done your due dilligence. I would like to do some account specific troubleshooting to see if we can help resolve the issues you've been experiencing with the Stream app, especially since it's happening on multiple devices. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

Visitor

 • 

4 Messages

21 days ago

I have the exact same problem.  Using a Streambar Pro.

Visitor

 • 

4 Messages

21 days ago

I have the same exact problem.  It's been happening for months on my Streambar Pro. 

Official Employee

 • 

1.6K Messages

Hello user_f24295 when these remote functions are being interrupted, is this on the Roku remote specifically? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

 • 

5 Messages

8 days ago

Issues with Xfinity app on Roku. Need to always restart the app. Why is this not being corrected. Please advise. 

Official Employee

 • 

1.3K Messages

rsftlf If you're experiencing issues with the Xfinity Stream app on Roku that require frequent restarts, follow these steps:
  1. Confirm your Roku device is supported and connected to your in-home Xfinity Internet network.
  2. Restart your Roku device manually.
  3. If the app continues to be unresponsive, uninstall and reinstall the Xfinity Stream channel.
  4. Ensure you are signed into the correct Xfinity account and that your device is activated properly.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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