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user_7beedv
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Friday, August 23rd, 2024 7:55 PM

Xfinity Stream App on Roku Stick

The app keeps crashing.  We cannot watch anything.  There is something wrong with this app and Xfinity knows it.  We have had this problem over a week now.  I have called Xfinity CS which is oversees they are no help!

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Updated 

3 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

3 months ago

Good afternoon @user_7beedv, and thank you for reaching out on our Community Forums, we appreciate it and hope you are otherwise having a wonderful weekend so far! I'm sorry to hear that you are experiencing issues with the app and it keeps crashing, I love our Stream app and would be frustrated as well if I was in your shoes. Rest assured, our team is here to help and will be happy to run through some troubleshooting steps. If needed, we'd be happy to get a ticket submitted over to our dedicated Advanced Repair team for further assistance. To start, may I ask if you experience any error codes or messages? Is this happening on all devices or one in particular? Does this issue also occur if you try streaming through our website at xfinity.com/stream? 

 

We look forward to hearing back from you so we can better assist! 😀

 

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user_7beedv

5 Messages

3 months ago

Early this morning Xfinity Stream App  just started working again.  Xfinity owes us for over 8 days credit because we were not able to Stream anything on our tvs!  I am not paying for tv service I could not use!  This was entirely  Comcast fault.  Hopefully, they figured out what was wrong!  

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XfinityAmandaB

Official Employee

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1.6K Messages

 

user_7beedv Thank you for the update I appreciate it! We are glad to hear your stream app is working again but we wouldn't be able to provide a credit for something your not paying for on your bill. If you have a charge on your bill for the service your not able to use then we would be more then happy to credit you so your not paying for services your not getting but the Stream App is not a services you pay for so no credit would be warranted. The stream app was still accessible on other devices and all your content was available. If there was an interruption or one of our boxes was at fault we would cover the equipment charge or time without services accordingly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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XfinityLinda

Official Employee

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1.4K Messages

@user_7beedv We will go ahead and review the account in detail. Please provide your full name and complete service address via a Direct Message. We look forward to your reply.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_7beedv

5 Messages

@XfinityLinda​ 

It just went froze AGAIN AND NOT LOADING.  I AM SICK OF THIS!

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3 months ago

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XfinityLinda

Official Employee

 • 

1.4K Messages

@user_7beedv We are sorry to hear the trouble continues. We are happy to help if you send us a Direct Message with your full name and address, so we may review your account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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