Visitor
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1 Message
Xfinity stream app on roku missing channels
Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone.
Visitor
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1 Message
Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone.
erin4473
Visitor
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3 Messages
2 years ago
mine still is the same one channel only.
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Klady1968
Visitor
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2 Messages
2 years ago
This is absolutely ridiculous 🙄 that fact that Xfinity has not bothered to address the problem or find a resolution upsets me even more. Roku Channel has a vast selection of channels to watch which is similar to cable.
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user_9ca776
Visitor
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1 Message
2 years ago
Same problem here. Right when new episodes of my show start coming out...
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PhilaBurger
Visitor
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7 Messages
2 years ago
My channels have returned, but it appears that the Roku Xfinity app is forcing me to log back in on each device.
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user_02bcc8
Visitor
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1 Message
2 years ago
I have the same problem on both Roku tv's and I have the xfinity modem. Where is the fix? this is obviously happened before looking at all the posts online.
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Andyr1
Gold Problem Solver
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8K Messages
2 years ago
Also seeing this in the Chicago area. Further, scheduled recordings online/Xfinity Stream have all disappeared, but at least are still on the DVR, which also still appears to have all it's channels.
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user_7b5de8
Visitor
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2 Messages
2 years ago
Same.. just happened out of nowhere my favorites are gone and I’ve tried Everything!! I think I will cancel this Provider there has been no fix no resolution
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madUser_123456
New Poster
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5 Messages
2 years ago
I was able to get this fixed - but it took reaching out on Twitter via DM to get it done.
Was able to get the Roku issue partially fixed myself - by logging out (not deleting) of the Xfinity app and signing in and reauthorizing the device. That made the channels reappear but did not fix the DVR issue.
This is the response I had from Xfinity (via Twitter). It sounds like it is a known issue but it takes them doing something to refresh accounts
You're right there have been many reports of this issue today and this has been fixed by my doing refresh of the account which I will do now. This should help with the DVR issue as well.
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user_734650
Visitor
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1 Message
2 years ago
I live in South Bend, IN and have the same problem. Seems absurd that the solution is calling somewhere half way across the world is a resolution. And yes I logged out of the Xfinity app and logged back in. Went right back the screen that says I don't have any channels.
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user_bbdaef
Visitor
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4 Messages
2 years ago
Here is what I just did to resolve the issue on all 4 of my Roku TV's in central Illinois. 1) Google xfinity from a smart phone or PC 2) click on "Contact Us" 3) under the "Chat with xfinity", click on the "Ask xfinity" button (you might have to login to your account at some point) 4) in the chat, ask them to refresh your system 5) it takes about 10 minutes to complete this 6) once complete or while waiting for it to complete, get on your TV and logout of the xfinity stream app 7) once the refresh is complete, log back into the xfinity stream app on your TV and all your channels should be back.
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user_796074
Visitor
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1 Message
2 years ago
This issue started for us yesterday. Many of our live channels are missing in the Xfinity app on Roku.
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user_a68510
Visitor
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1 Message
2 years ago
XfinityStream app missing channel issue started on Thanksgiving. Applied all troubleshooting techniques, issue is common on multiple devices. Android, Apple,Roku and Samsung. Problem is on the Xfinity app side. I have not seen an official outage notice or update from Comcast/Xfinity yet.
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daffyduck1970
Regular Visitor
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5 Messages
2 years ago
Forsyth IL - No local channels, could not watch any sports with the family yesterday. As of now, unable to watch the World Cup game today @ 1pm. Ridiculous.
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user_b3c5f4
Visitor
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1 Message
2 years ago
I we to Xfinity/support/tv & streaming. Selected system refresh and 15 minutes later the app is working on my Roku tv.
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user_d74d6b
Visitor
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3 Messages
2 years ago
@XfinityChristopher - the problem is not resolved.
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