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user_7f1e4c
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Thursday, November 17th, 2022 11:08 AM

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Xfinity stream app on roku missing channels

Xfinity stream app missing channels on my roku players and on the Xfinity steam for android on my phone. 

Question

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Updated 

2 years ago

6.4K

72

user_d0aaa1

Visitor

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4 Messages

2 years ago

Update, my South Florida Xfinity stream is back up. I did speak with customer service at Xfinity, they said they were aware of a problem. It would be nice if they would alert the community to known issues as opposed to leaving us guessing.

2

user_03f908

Visitor

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2 Messages

@user_d0aaa1​ , I wish I could say the same. Also in South FL and my Xfinity Stream now says my plan doesn’t include any channels (wrong, I’m paying for a LOT of channels). Really not happy this happened on a holiday. I want a refund for lack of service.

2 years ago

PhilaBurger

Visitor

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7 Messages

@user_d0aaa1​ I had checked, yesterday morning, and things were still broken, but checked again in the evening and everything was back to normal.

2 years ago

0

JayBird94

Visitor

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1 Message

2 years ago

This issue cropped up in the Houston area this afternoon. The audio issue has been around for several weeks but as of today we only show 6 channels. 

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user_d0aaa1

Visitor

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4 Messages

@JayBird94​ I'm not an expert, but it sure seems like they are performing some sort of scheduled maintenance or something that is causing a rolling outage. The way it's migrating across the country can't be a coincidence.

2 years ago

CCJimmy

Problem Solver

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492 Messages

Hello @JayBird94, thank you for reaching out to us. We will be happy to help with your audio issue that you're having. What troubleshooting steps have you taken on your end? 

I no longer work for Comcast.

2 years ago

0

user_bbdaef

Visitor

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4 Messages

2 years ago

Located in Central Illinois. 4 TV's with only TNT available to watch. Tried all the "standard" fixes.

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user_895f7d

Visitor

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3 Messages

2 years ago

Both my kids TCL smart Roku TV and a separate TV with a Roku device connected are not showing all channels as of 8pm on 11/24/2022.  It was fine yesterday. 

3

user_d5d7a2

Visitor

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1 Message

@user_895f7d​ 

Same here with my two TCL's no channels.. On my Toshiba's with amazon operating system .. the Xfinity stream app has a few of the "on the go" channels.. but nothing else.. the 3 TNT channels that were there the last couple days have disappeared now..  I am in Naples, Florida area. 

2 years ago

0

CCXavier

Official Employee

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695 Messages

Hello, it is nice to meet you! Thank you for being a part of the Comcast family and for taking the time to reach out to us. Have you done any troubleshooting with our awesome My Account App?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

CCJimmy

Problem Solver

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492 Messages

Hello @user_7f1e4c, thank you for reaching out to us. We will be happy to help with your Stream app issue. What troubleshooting steps have you taken on your end? 

I no longer work for Comcast.

2 years ago

0

allplay

Visitor

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1 Message

2 years ago

I am in Michigan and all day today all I get is the weather channel and TNT on my Roku in the Xfinity stream app.  What is the deal????

(edited)

1

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XfinityRay

Official Employee

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2.8K Messages

Hello, @allplay and thread. This is a known issue that our Engineers continue to work on. It has been resolved for some. For others, we have been having success with a temporary solution by sending out an Entitlement signal. Is this issue still ongoing for you? If it is, we will get a signal sent over. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_9147af

Visitor

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2 Messages

2 years ago

I am having the same issue on Roku stand-alone and Roku on my TCL tv. Channels are also missing from the stream app on my iPhone. On the Roku, I get the sports channels (espn, nfl network, etc. and TBS and USA) nothing else. 

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CCJimmy

Problem Solver

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492 Messages

Hello @user_9147af, thank you for reaching out to us! We will be happy to help with your channel issue. Have you attempted to log out and log back in to see if it resolves the issue?

I no longer work for Comcast.

2 years ago

0

user_9147af

Visitor

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2 Messages

2 years ago

Same here. Only getting some sports channels and tbs and usa. This is chicago area and is happening in Roku and iPhone stream app. 

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madUser_123456

New Poster

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5 Messages

2 years ago

Chicago area.  Same issue here.  Was working around 8 am this morning; by noon very limited channels (ESPN, Sports Chicago, TBS, USA, CNBC, Weather Channel) on both Roku TVs.  These appear to be the channels that are NOT "TV Go" channels.  Unable to set recordings from web / app for any of the channels that are "TVGO".  

Additional issue:  Unable to set recordings on DVR either from the app(s) or from the cable box.  Program recordings appear to set but do not show up in scheduled recordings.  

Xfinity - what's the status and when will it be resolved?

(edited)

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user_ce8502

Visitor

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12 Messages

2 years ago

from a live person chat this morning 5:46 am est 

I apologize for the inconvenience as you are getting Streaming issue, this is known issue and every customer getting same issue. Our advance technical team is working continuously to fix the issue as soon as possible and estimated time in around 4 hours it will be fix and you will also get notification once the issue fixed.

1

CCJay

Official Employee

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618 Messages

@user_ce8502.

 

Hi there. Are you still having issues? If so, we have an easy fix that should help. Please let us know. We're here to help. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_5f46ac

Visitor

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6 Messages

2 years ago

I have this same issue in TN, started yesterday, on all my Roku channels and my iPhone. Deleted app, reinstalled app, reset modem, ran update on app, nothing is working

(edited)

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user_f5c46c

Visitor

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1 Message

2 years ago

Going Morning,

Going on day 2 of the same issue with having the weather channel, NFL Network & a hand few more. Location is in the land of Lincoln.

Good luck hearing from Xfinity 🥱

1

0

CCMacey

Gold Problem Solver

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541 Messages

Good morning, @user_f5c46c, and thank you for reaching out through our Community Forums for help with the Xfinity Stream app. This has been a known issue that our engineers have been working to resolve for everyone, but in some cases, we need to take a few additional steps on our end to have things working right as they should be again. If you are still experiencing issues with the Xfinity Stream app, please send us a Private Chat message so that we can further assist.

 

Here's the detailed steps to send a Private Chat Message:

  • Click "Sign In" if necessary
  • Click the "Private Chat Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message.

I no longer work for Comcast

2 years ago

0

user_67c277

Visitor

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2 Messages

2 years ago

Having same issue using Roko.  The only live channel I get is the weather channel.  Android phone appears to be working now.

1

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CCTravis

Problem Solver

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546 Messages

Hello, and Good Morning, @user_67c277. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Reports are that this issue is resolved, but if you are still experiencing the issue, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I no longer work for Comcast.

2 years ago

0

user_5f967d

Visitor

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1 Message

2 years ago

Same issue in Chicago area. Very frustrating. 

4

0

xelafeeba

Visitor

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5 Messages

@user_5f967d​ same problem Michigan

2 years ago

0

user_ae96f7

Visitor

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1 Message

Yeah, I'm in West Palm Beach, Fl, my 3 Roku's at home don't have channels showing since yesterday. I tried removing the app on one of the TVs, then reinstalled and logged back in, still nothing. On my phone, the Xfinity stream app works. 

(edited)

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_5f967d Hello! We are seeing that other posts have indicated this is a known issue that our team is working to resolve as quickly as we can and some customers are reporting the issue has been resolved. If you are still experiencing the issue, please send us a Private Message with your full name and address so that we can look into this further for you. Here are some steps on how to send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to continue assisting you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

ccRuben

Retired Employee

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729 Messages

Please send us a direct message, we will be able to help you. Thanks! 

2 years ago

0

user_c50fd5

Visitor

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1 Message

2 years ago

Homer Township, IL area having the same issue with Roku streaming as-of this morning.  Seems to be a rolling issue that started out East...were you guys rolling-out an update or something??

1

0

CCBrian1

Contributor

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367 Messages

@user_c50fd5 Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. We are aware of issues with the Xfinity Stream app with channels. Our team is working to resolve this as quickly as we can. We like to report, that for some the problem has been resolved for them after deleting the app, power cycling the device, and then reloading app. This resets and refreshes the app. Can you let me know if you are still experiencing the issues?

I no longer work for Comcast.

2 years ago

0

xelafeeba

Visitor

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5 Messages

2 years ago

Xfinity picked a great time to [Edited: "Language"]!

(edited)

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