Xfinity stream app on roku missing channels

@user_d0aaa1​ , I wish I could say the same. Also in South FL and my Xfinity Stream now says my plan doesn’t include any channels (wrong, I’m paying for a LOT of channels). Really not happy this happened on a holiday. I want a refund for lack of service.

@user_d0aaa1​ I had checked, yesterday morning, and things were still broken, but checked again in the evening and everything was back to normal.

@JayBird94​ I'm not an expert, but it sure seems like they are performing some sort of scheduled maintenance or something that is causing a rolling outage. The way it's migrating across the country can't be a coincidence.

Hello @JayBird94, thank you for reaching out to us. We will be happy to help with your audio issue that you're having. What troubleshooting steps have you taken on your end? 

@user_895f7d​ 

Same here with my two TCL's no channels.. On my Toshiba's with amazon operating system .. the Xfinity stream app has a few of the "on the go" channels.. but nothing else.. the 3 TNT channels that were there the last couple days have disappeared now..  I am in Naples, Florida area. 

Hello, it is nice to meet you! Thank you for being a part of the Comcast family and for taking the time to reach out to us. Have you done any troubleshooting with our awesome My Account App?

Hello @user_7f1e4c, thank you for reaching out to us. We will be happy to help with your Stream app issue. What troubleshooting steps have you taken on your end? 

Hello, @allplay and thread. This is a known issue that our Engineers continue to work on. It has been resolved for some. For others, we have been having success with a temporary solution by sending out an Entitlement signal. Is this issue still ongoing for you? If it is, we will get a signal sent over. 

@user_9147af​ 

I'm in the Chicago area and I was having same issue of the Xfinity Streaming App not getting all channels (Roku stick). I signed out and then signed back in the Xfinity app and that fixed the problem. 

@user_ce8502.

Hi there. Are you still having issues? If so, we have an easy fix that should help. Please let us know. We're here to help. 

Good morning, @user_f5c46c, and thank you for reaching out through our Community Forums for help with the Xfinity Stream app. This has been a known issue that our engineers have been working to resolve for everyone, but in some cases, we need to take a few additional steps on our end to have things working right as they should be again. If you are still experiencing issues with the Xfinity Stream app, please send us a Private Chat message so that we can further assist.

Here's the detailed steps to send a Private Chat Message:

• Click "Sign In" if necessary
• Click the "Private Chat Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

Hello, and Good Morning, @user_67c277. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Reports are that this issue is resolved, but if you are still experiencing the issue, please send our team a direct message with your full name and full address. Thanks!

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@user_5f967d​ same problem Michigan

Yeah, I'm in West Palm Beach, Fl, my 3 Roku's at home don't have channels showing since yesterday. I tried removing the app on one of the TVs, then reinstalled and logged back in, still nothing. On my phone, the Xfinity stream app works. 

@user_5f967d Hello! We are seeing that other posts have indicated this is a known issue that our team is working to resolve as quickly as we can and some customers are reporting the issue has been resolved. If you are still experiencing the issue, please send us a Private Message with your full name and address so that we can look into this further for you. Here are some steps on how to send us a PM in case you need them:

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

We look forward to continue assisting you there.

Please send us a direct message, we will be able to help you. Thanks! 

@user_c50fd5 Hello, thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. We are aware of issues with the Xfinity Stream app with channels. Our team is working to resolve this as quickly as we can. We like to report, that for some the problem has been resolved for them after deleting the app, power cycling the device, and then reloading app. This resets and refreshes the app. Can you let me know if you are still experiencing the issues?