Xfinity stream app on iPad playback controls always on screen

When I try to watch a DVR recording on my iPad using the Xfinity stream app, the playback controls (fast forward, pause, etc) remain in the middle of the screen and the actual video plays behind and is darkened/washed out as the controls remain in the foreground.   This happens on both iPhone and iPad.   If I minimize the video, however, the controls go away.   This issue often happens with the live tv channels as well - but not always.    My iPhone and iPad are up to date and new.   I am watching from my house which has one of the faster internet packages you offer.   Can’t find any setting to fix it.