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paulvm
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Sunday, August 2nd, 2026 3:29 PM

Xfinity Stream app not working on Roku

We have had xfinitity for several years and use the xfinity stream in other rooms. However, the xfinity stream app on Roku is not working...the error message it says states "Run into a problem while streaming <insert TV program> and attempting to resume." This has gone on for a few weeks. We have tried restarting the Roku devices, uninstalling and reinstalling the app itself, to  no avail.

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3 hours ago

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XfinityBrianH

Official Employee

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2.4K Messages

5 hours ago

 

paulvm  Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

 

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XfinityJustinC

Official Employee

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2.5K Messages

3 hours ago

@paulvm I appreciate you sending the direct message with requested information. I'll follow up with you there to continue looking into the Roku/Xfinity Stream App error messaging further. I did find this helpful article that has more information, and see that the Roku needs to have its firmware on 11.0 or higher, so we can look into that while running through some troubleshooting steps: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku

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