1 Message
Xfinity stream app not working on eero 6+ mesh home network
I using an eero 6+ and the xfinity stream app is not recognizing that I am signed in on my home WiFi network. I have restarted all devices and the stream app on Roku is still not functioning.
XfinityJoe
Official Employee
•
541 Messages
4 months ago
Hi there. Thanks for reaching out for support on the Xfinity Forums @joncurt83 our team would be happy to look into this with you. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_38ut87
1 Message
26 days ago
I have this exact issues @XfinityJoe
- i spent 20 minutes on chat with Tarun and he said I needed to contact technical support. they would call me in 5-10 minutes
- 90 minutes later, technical support called. i was on the phone with them for 45 minutes, and it was a merry-go-round, the person wanted to know my username and had no idea what they were doing. Convinced this was a 'bulk service' issue even thought I told him the EXACT same problem exists at my father in-law's house which is what prompted me to contact support.... he blindly transferred my to bulk support which queued my call
- bulk support called 45 minutes later, I spend 20 minutes explaining the issue again... he said he needed to transfer me to another department...
- to my SHOCK, he actually transferred me to EERO support wtf...
Some of the worst technical support I've ever experienced
0
0