Xfinity Stream App not working on all my Roku devices!

Help! Roku Tech Support!The Xfinity Stream App on all my my Roku devices both in Florida & in Pennsylvania……none of them will load my full live TV channel line-up as it does on all my Apple devices. ….it only loads five live TV  channels: Season Pass in Espanol and you can’t scroll up or down to the access the full channel line-up.

When trying to bring up individual Xfinity channels works….they won’t open…..it results in a flag telling me I have to upgrade my Xfinity TV plan to get any channels….even ones as basic and free as CBS or CNN….even though these channels are clearly included in both my Xfinity TV packages in both Pennsylvania and in Florida. 

I have 5 Roku devices: 1-Roku Stream Bar, 1-Roku Express, 1-Roku Express 4K, 1-Roku Streaming Stick and 1-Roku TV and I use them all the time. None of these Roku devices will load my Xfinity Live TV channels!

On the other hand….the Xfinity Stream App on all my Apple devices (all six of them), will load all my live TV channels perfectly!

I called Roku and they said it was an Xfinity problem so I called Comcast and their experts worked on this problem for almost 2 hours on the telephone but they could not solve the problem. I did everything they asked including uninstalling then re-installing the Xfinity Stream App! Nothing worked!

Xfinity gave me a $20 credit at the end of the 2 hour session for my trouble and they then scheduled a technician to come to my house free of charge to try and fix the problem on site.

https://forums.xfinity.com/conversations/xfinity-stream-app/xfinity-app-is-not-streaming-on-roku-device-despite-following-all-troubleshoot-instructions/6809565d0c2311204fedf76e

Apparently, I’m not the only one having this problem!!!!