Xfinity stream app not working on 3 separate Apple TVs

Over the last 4 days the Xfinity Stream app has stopped working on 3 separate Apple TVs in my house. They each give the message that the device can only access Xfinity Stream on your in home Xfinity WiFi. I have triple checked the network, reinstalled apps and system resets and still the same message. Is anyone else having this issue.

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DreamSayerZ

Problem Solver

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668 Messages

3 days ago

@user_c8j17o Any troubleshooting steps you've tried? Such as power cycling your cable modem and separate router if used?

2

0

U

user_c8j17o

2 Messages

I’ve done those multiple times. All of the other apps on the Apple TVs are working flawlessly. I can screen mirror Xfinity stream from my phone to each device with out a problem.
I just want to know why the app will not work on any of these devices.

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3 days ago

0

XfinityOrlandoM

Official Employee

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1.7K Messages

@user_c8j17o

Thanks for reaching out to us I do apologize for any inconvenience you're experiencing while streaming the app via your Apple Tv, this link https://www.xfinity.com/support/articles/stream-on-apple-tv-overview has great information on streaming our app through the apple TV device.

Have you made sure your Apple TV is connected to your home wifi network as well so the Xfinity app can recognize that the device is connected to the home network?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 day ago

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Xfinity Stream Website

user_c8j17o

Xfinity stream app not working on 3 separate Apple TVs

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