Visitor
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2 Messages
Xfinity Stream app not streaming
I’m trying to use the app to stream to different TV’s with iPhone, iPads and even the installed Xfinity stream app on a firetv stick and is not working.
I am able to get into the menu and the list of channels but when I try to watch any channel, error code appeared on screen with playback issue::1001 error 4
I have tried to unplugged FireTV stick, chromecast and resetting my Xfinity modem without success. All problems started after an Xfinity outage.
XfinityJosephA
Official Employee
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1.7K Messages
2 years ago
Hello, @user_9ad15d, thanks for sharing this experience and for resetting your equipment. You can also try running a diagnostic check on your services using the Xfinity My Account app. If this does not resolve the issue send us a direct message, so we can take additional actions to help. Feel free to send your name and service address to "Xfinity Support" when you have a chance.
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