New Poster
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6 Messages
Xfinity Stream App Missing
I just got my 2022 Samsung Frame TV and the first thing I did was load up the Stream app and activated it. It’s been working fine for the last 2 days.
Fast forward to tonight, flipped on the TV and the Stream app is missing from my TV. Checked the Samsung App Store and it’s not listed there anymore either.
I verified it’s still installed on my 2019 Frame and still in the Samsung App Store for the 2019.
What’s the deal? Where did the Stream app go?
CCTambrey
Gold Problem Solver
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3.4K Messages
3 years ago
Hello @gewched! Thanks for reaching out to us here on the Xfinity Forums about this.
I'm sad to hear the app seems to be missing from your new TV, so I took some time to try and dig into this situation a bit further.
At this time I'm not seeing any notifications of ongoing issues with the app on 2022 devices, but they have also not been officially added to our compatibility list: https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs
Unfortunately this means we can't guarantee the app on those devices, but considering the fact that it was available previously, may indicate our developers are still working out a few bugs before it will be fully supported on new 2022 devices.
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uSergio
Visitor
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2 Messages
3 years ago
I am facing the exact same problem as @Gewched : I am not finding the Xfinity Stream app on my 2022 Samsung Frame. I've seen several references to people using in on previous versions of this same TV and it's interesting to note that @Gewched originally did find and download the app successfully on his 2022 frame.
@XfinityTambrey - I think we need to get a response that includes more facts (why was it removed? when is it going to be enabled again?) and less speculation ("maybe our developers are working out bugs")... Can you please investigate with the relevant colleagues in your company and report back?
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Gewched
New Poster
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6 Messages
3 years ago
I did reach out to Samsung. They’ve confirmed that Xfinity removed the app from the Samsung store until further certification testing is completed. I would imagine this affects all of the 2022 Samsung Smart TVs, but I only have the Frame to verify this on.
Its frustrating because it was installed, activated, and working fine.
Do we have an ETA when the Stream app will support the 2022 TVs? These are starting to show up more and more now and this is the less than ideal experience.
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Gewched
New Poster
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6 Messages
2 years ago
Just an update - the xfinity app returned to my 2022 Frame today.
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