Skip to main content

    Support

    Offers

U
user_tu9lq0
1st Topic
1st Reply

4 Messages

Saturday, January 27th, 2024 1:31 PM

Closed

Xfinity Stream app login issues on appletv 4k

I have installed the Xfinity Stream app on my AppleTV device and attempted to login to my xfinity account so I can use the app to stream my xfinity tv content through my appletv device.  However, when I try to login, I am stuck in this loop of scan the qr code login to Xfinity on my device accept request then nothing happens on my app connection in apple tv.  All I can do is go back and try the login sequence again.  Please help.

Question

 • 

Updated 

1 year ago

306

1

0

user_tu9lq0

4 Messages

1 year ago

I decided to try to use the provided URL with the code and it looked like it was going to work, but then just gave me an error message saying that "This device can only access Xfinity Stream on your in-home Xfinity WiFi.  Use the app on your smartphone, table or laptop to watch on the go, any time you like".  Am I understanding the message correctly?  Does Comcast/Xfinity only allow existing customers to stream the content we pay for through the Xfinity Stream app, if you also subscribe to their Xfinity WiFi service as well?  Is that for real?  If that is true, it is SUPER LAME of Xfinity to hold the content we pay for hostage, in an attempt to get their existing customers to spend more money with Xfinity.

(edited)

6

0

XfinityAmira

Official Employee

 • 

4.1K Messages

Hello @user_tu9lq0! Thanks for taking the time to reach out on our Forums, and we appreciate you being a customer with us. My team is here to help, and we definitely want to assist you with successfully accessing the Xfinity Stream app on your devices. 

 

For troubleshooting purposes, are you able to successfully log in and access the Stream app via a mobile device (phone/tablet)? Also, when you were away from home trying to log into the Stream app, were you still trying to do so through your Apple TV? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tu9lq0

4 Messages

Yes, I am able to launch and login to my Stream app on my phone.  I am always trying to login to the Xfinity Stream app though my AppleTV from home.  

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

2K Messages

@user_tu9lq0 Hello! Thank you for the additional information. When you try using the Stream App using your Apple TV, do you get to the Activation Code screen or does it error out before that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tu9lq0

4 Messages

Sorry for the delay.  I get two options, one is the numerical code with the url to enter that code and the QR code.  I don't see an error message.

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

Let's go ahead and take a deeper look at your account details, Could you please send us a direct message with your first and last name and complete address.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here