Xfinity Stream App has ZERO live TV channels on any devices and yes they are connected to home network.

@XfinityBenjaminM​ after four plus hours on the phone, I was told I never had this channels and will never have them under this plan. Completely ridiculousness. That’s why I signed up for the service over a year ago. Been watching those channels for 13 months. The only reason I got the package was cause of the live local channels offered. Now to be told I never had those channels. The “explanations” I’ve received are, it was a glitch, it was a one week promo, I must have Hulu, I must have another cable service….. just ridiculousness. It’s none of the above. They were part of my channel lineup and they just disappeared in the beginning of September 2026. Why do I keep getting the runaround? I purchased a brand new firestick, even tho it didn’t work on my Samsung smart tv or my iPhone. My neighborhood just got new hardware in the outside box. I got a new gateway from y’all. It still wasn’t resolved! Then to be on the phone for over four hours and constantly told those channels were never in my plan. I sure you are going to get as dizzy as I’ve felt dealing with this, just by reading it. I’m so frustrated, confused and blown away by my experience. 

We're sorry to hear you feel this way, user_r9074g, and we truly apologize for any inconvenience or frustration this has caused you. We would be more than happy to double-check this on our end. Please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

From Xfinity website:

Networks available for livestreaming out-of-home

Over 250+ channels can be livestreamed when you’re not home using the Xfinity Stream mobile app and Xfinity Stream portal. You can also watch out-of-home using the Xfinity Stream app on Amazon Fire TV devices, as well as cast it using supported Chromecast and AirPlay devices.

If it’s included in your Xfinity TV service (unless otherwise noted below), you can watch these networks:

    5 Star Max
    A&E
    ABC (for most local broadcast affiliates)
    ACC Network
    Action Max
    Adult Swim
    The Africa Channel
    AFRO
    AMC
    AMC+
    American Heroes
    Animal Planet
    Aspire
    AXS TV
    BabyFirstTV Español
    BBC America
    BBC World News
    BET Gospel
    BET HER
    BET Hip-Hop
    BET Jams
    BET Soul
    BET
    Big Ten Network
    Black News Channel
    Bloomberg Television
    Bowling TV
    Bravo
    Caracol
    Cartoon Network
    CBS (for certain local broadcast affiliates)
    CBS Sports Network
    Centroamérica TV
    Cheddar News*
    Cinelatino
    Cinema Dinamita
    Cinemax
    Cinemáx
    CLEO TV
    CMT
    CMT Music
    CNBC
    CNN
    Comedy Central
    Comedy.TV
    Cooking Channel
    Crime & Investigation
    C-SPAN 1
    C-SPAN 2
    C-SPAN 3
    Dateline en Español
    Destination America
    Discovery Channel
    Discovery en Español
    Discovery Familia
    Discovery Family
    Discovery Life
    Disney Channel
    Disney Junior
    Disney XD
    E!
    ESPN
    ESPN2
    ESPN Deportes
    ESPNEWS
    ESPNU
    The Filipino Channel
    FM
    Food Network
    FOX (for certain local broadcast affiliates)
    FOX Business Channel
    FOX Deportes
    FOX News Channel
    FOX Sports 1
    FOX Sports 2
    Freeform
    FX
    FXM
    FXX
    FYI
    Galavisión
    Game Show Network (GSN)
    Globo
    GMA Life
    GMA Pinoy
    Golf Channel
    Great American Living
    Hallmark Channel
    Hallmark Family (formerly Hallmark Drama)
    Hallmark Mystery (formerly Hallmark Movies & Mysteries)
    HBO
    HBO2
    HBO Comedy
    HBO Family
    HBO Latino
    HBO Signature
    HBO Zone
    HGTV
    History Channel
    History en Español
    HITN TV
    HLN
    HSN
    HSN2
    IFC
    INSP
    Investigation Discovery (ID)
    Jewelry Television
    Jewish Broadcast Service
    JusticeCentral.TV
    Kids Street (formerly Kids Central)
    Latin American Sports Network
    Lifetime
    Lifetime Movies
    Logo TV
    Magnolia Network (Formerly DIY)
    Mexicanal
    MGM+
    MGM+ 2
    MGM+ Drive-In
    MGM+ Hits
    Military History
    More Max
    MotorTrend
    Movie Max
    Movieplex
    MS NOW
    MTV
    MTV2
    MTV Classic
    MTV Live
    MTV Tr3s
    Multimedios
    Music Choice (50 channels)
    Nat Geo
    Nat Geo WILD
    National Geographic Channel
    Naturescapes (formerly Stingray Ambiance)*
    NBC
    NewsNation
    NFL Network
    NFL RedZone
    Nuestra Tele Internacional
    Nick Jr.
    Nick Music
    Nickelodeon
    NickToons
    Outdoor Channel
    Outer Max
    Ovation
    OWN
    Oxygen
    Paramount Network
    Pasiones
    PBS WHYY (Philadelphia, PA area only)
    Pop
    Primo TV
    QVC
    RCN Novelas
    Recipe.TV
    REELZ
    REVOLT TV
    Science Channel
    ScreenPix
    ScreenPix Action
    ScreenPix Voices
    ScreenPix Westerns
    SEC Network
    Paramount+ with SHOWTIME
    SHOWTIME 2
    SHO x BET
    SHOWTIME EXTREME
    SHOWTIME FAMILY ZONE
    SHOWTIME SHOWCASE
    SHOWTIME WOMEN
    Sky News*
    Smithsonian Channel
    Sony Cine (formerly Cine Sony Television)
    Starz
    StarzEncore
    StarzEncore Action
    StarzEncore Black
    StarzEncore Westerns
    Stingray Flashback '70s*
    Stingray Hit List*
    Stingray Pop Adult*
    Stingray Rock Alternative*
    Stingray Today’s Latin Pop*
    Stingray Urban Beats*
    SundanceTV
    SyFy
    TBS
    TeenNick
    Telemundo (for certain local broadcast affiliates)
    Telemundo Noticias Suroeste
    Televisión Española
    Tennis Channel
    Thriller Max
    TLC
    TNT
    Travel Channel
    truTV
    TUDN
    Turner Classic Movies (TCM)
    TV5Monde
    TV Dominicana
    TV Land
    TV One
    TVV
    Universo
    TelevisaUnivision (for certain local broadcast affiliates)
    UniMás (for certain local broadcast affiliates)
    UP
    USA
    VH1
    VICE
    ViendoMovies
    Vme Kids
    WE tv
    The Weather Channel
    Willow
    Zee TV
    Zona Fútbol

Free networks are also available to stream, either in- or out-of-home, to all customers. Learn more.

*Available to all Xfinity customers with an active Xfinity ID and password.

@user_8f2eb4​ my viewing is all done at my home. And the list you provided is the current list. The package I signed up for in August 2025, had live local channels in the offering. It is THE ONLY reason I signed up. Those channels were included and I watched them for 13 months. I know what I signed up for and paid for, for over a year. They just disappeared last month. I am not the only person with this issue. 

@user_r9074g​ experiencing same issues started mid-August. I just wanted to post actual information from Xfinity website as they insisted that I never had the ability to utilize the XFINITY Stream App while not connected to your personal XFINITY network. They also insisted that "Amazon Firesticks were never meant to work away from home." 

Then finally they admitted saying "Thank you for your patience while I took a deeper look. We do have a document that mentioned Fire TV devices are eligible to access TV GO channels on the Steam app while connected to different WiFi networks. Our team can escalate this to our advanced repair team...." Along with saying on Sept 1st "Good morning and happy Tuesday! I did check on your ticket, it looks like we had to open an additional support ticket for engineering to further investigate the error you are having. We are still monitoring the ticket and will continue to follow up with you once we have any new updates to share. Thank you for your patience."

They continue to tell me they're working on it.

Unlike you I have no choice to walk away and find another source as I am only 1 of nearly 2,000 homes ( NOT AN APARTMENT BUILDING AS XFINITY SAID I WAS once I mentioned I was going to request a credit to my account for lack of service since mid-August). So, I will wait... no choice except to watch what's happening here and voicing my opinion every so often.