Visitor
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5 Messages
Xfinity Stream App Freezes
I use the Xfinity Stream App on multiple Apple TVs. When playing back recordings, the video constantly freezes but the audio continues. There are several complaints about this on the Forum, but I see no resolutions. Looking at the Forum, it appears that this happens on every platform where the Stream app is deployed. This is really annoying since I cannot playback many of my recordings. I cannot believe that an issue that is this widespread is going unfixed.
CCDaisy
Problem Solver
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127 Messages
2 years ago
@user_ff21c6 thank you for reaching out to through forums, that experience would be super frustrating. There are some streaming requirements with Xfinity Stream app and our partner streaming devices. This helpful link https://www.xfinity.com/support/articles/xfinity-tv-app-requirements has those operating system requirements. Is everything within parameters with your devices?
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CCDaisy
Problem Solver
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127 Messages
2 years ago
@user_ff21c6 thank you for checking that out! Do you encounter these playback issues on all recordings when trying to view them?
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