Visitor
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1 Message
Xfinity Stream App Freezes
Xfinity Stream app keeps freezing for about 10 15 seconds periodically. This occurs on 3 different SamrTVs - @ Samsung and 1 LG. This can be very annoying. None of the other non-Xfinity apps freezes; only Xfinity Stream. How do we fix? Thanks.
hhhcubed
Visitor
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2 Messages
3 years ago
does anyone have a fix for this issue? I've tried everything I know of.... the TOGO channels work (although not all programming is the same as the HD channels at times...)
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user_9cb8f0
Visitor
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1 Message
3 years ago
Hi I've have had comcast for like 15 years now this is one of the times I'm very disappointed.
On the Xfinity app all it does is it freezes up every day at least twice a day. You can't log out or anything I delete the app and reinstalling it back again is so frustrating and annoying especially when you have friends over I get embarrassed having a 85 in television and can't even enjoy it without going through a hassle. with the amount of money that we pay$225 monthly this matter should be a priority and it should have been fixed by now. You guy should have a team working on this putting in OVERTIME and getting the matter solved I am am angry mad aggravated that I have to go through this everyday.
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user_6b2b0c
Visitor
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1 Message
3 years ago
I am having the same issue. It randomly started 3 days ago on my Samsung TV. I have reset my router. I have turned on and off. My TV should have automatically updated apps. It is horrible. I don’t want to go to the endless loop of trying everything. I think there are enough people that are on here. What is the fix?
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hhhcubed
Visitor
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2 Messages
3 years ago
Folks - I just spent some time on line with XFINITY and they have resolved my buffering issue with the streaming app. I don't know how long the solution will endure, but I am thrilled with where my system is at the current time. Here is my exchange with the tech:
XFINITY: Our team was able to successfully send over an equipment reset signal. This signal is great at removing any small errors or signal concerns that may be causing a connection issue. If you notice the issue occur again, another great option is to run through our troubleshooting steps available within the XFINITY mobile application. The mobile app will be able to send over the same signal and even help schedule a technician if needed. Please let us know if you have any other questions that we can help out with!
Me: Please send more detail.
XFINITY: On the main page of the XFINITY app, you will see the option to restart the gateway. This restart signal will be the same as the signal sent by our team!
Again, it worked for me. Hope it works for you.
I don't know how this is different from rebooting the router/modem locally or remotely, but again, it worked.
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lindasharma
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2 Messages
3 years ago
I have had this extremely frustrating problem for a very long time too. TV freezes only with my xfinity app. I have found that if you hit the pause button and then restart immediatly it stops the freeze rather than having to wait for it to restart on its' own. Works... but super annoying to have to have the remote in my hand all the time! Also I have had the app crash while scrolling through the TV listing guide, also annoying. I wish there was hope out there for a fix but in reading the forum here, my hopes are low! Maybe time to switch to somewhere else?
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lindasharma
Visitor
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2 Messages
3 years ago
I have had this extremely frustrating problem for a very long time too. TV freezes only with my xfinity app. I have found that if you hit the pause button and then restart immediatly it stops the freeze rather than having to wait for it to restart on its' own. Works... but super annoying to have to have the remote in my hand all the time! Also I have had the app crash while scrolling through the TV listing guide, also annoying. I wish there was hope out there for a fix but in reading the forum here, my hopes are low! Maybe time to switch to somewhere else?
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user_53c252
Visitor
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1 Message
3 years ago
I am experiencing the same issue. I’ve uninstalled and reinstalled multiple times and done the clear cache and force stop. Has this issue been resolved?
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brouiguuy1
New Poster
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17 Messages
3 years ago
I have the same problem. The small cable box I had on this small TV did not pick up all of the channels in my package, but my large cable box does. The Xfinity technician advised me to use the streaming app to get all of my channels on my small TV. I do get all of my channels now BUT the app freeze 4 to 5 times per hour. It disconnects from the XFINITY network and then reconnects.
XFINITY has NO plans to fix this nor to take it off Beta, instead they just tell you to upgrade to a box and pay the monthly rental fee. [Edited: "Inflammatory"]. Everyone else in the world can stream just fine, Netflix, Amazon, Disney but they have a different financial model [Edited: "Inflammatory"]
(edited)
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Tjaco
New Poster
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3 Messages
3 years ago
Reading this thread is painful but at least I know I am not alone. And the gaslighting by Xfinity is unacceptable. There is no excuse for the repeated responses to “check your internet connection, restart your modem, try a different device blah, blah, blah” when it is crystal clear that the app is the problem. I understand there is no incentive to fix it - but I got rid of my box at the suggestion of an Xfinity employee and it has been nothing but frustration and a big waste of time. Either fix the app or take it down completely.
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s_christian
Visitor
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3 Messages
3 years ago
I posted my frustration several months ago about the Xfinity Stream Beta App, including going through all the same hoops and technician visits. I just read through all of the posts since my original post over 2 months ago and everyone is experiencing the same problems. I, too, have researched the problems on the internet and found these issues have persisted over the past 4 years and have come to the same conclusion as many of the people in this forum - Xfinity has no interest in fixing this problem and their only motivation is to rent more cable boxes. So maybe its time to change the narrative rather than trying to convince Xfinity to fix the problem with the app.
As subscribers to Xfinity internet service, we could use this forum to discuss alternatives to Xfinity TV streaming service. I'm talking about other streaming services. Many of these offer free 7-10 day viewings before signing up. I've tried a few already but here's a list to start with:
1. YouTubeTV - I have not tried this yet but my daughter has had it over the past year and loves it. The only reason I haven't tried it is because my wife is hooked on the Hallmark channels and YouTubeTV didn't offer any of the Hallmark channels but they do now so I may have to give it a try. The best feature is unlimited DVR time!
2. Hulu Plus - they always had an impressive lineup of movies and tv shows but they now offer live TV.
3. FuboTV - very sports focused but they do offer movie channels and live tv. I've tried Fubo and found it to be limited but had the programming I watched.
4. DirectTV Stream - DirecTV Stream (formerly AT&T TV) delivers a reliable live TV and movie streaming experience. Most people will want to upgrade from the service's default DVR plan. I've tried this and found it to be very reliable but limits DVR time
5. SlingTV - somewhat limited but does have a lot of the channels I watch
This list only represents a small portion of the ones out there. Of the ones I have tried, AT&T TV (now Direct TV Stream) was the best for programming. Post your recommendations and I'll be glad to take a look.
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bobmc111
Visitor
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2 Messages
3 years ago
I have been having the same issue. I purchased a new Fire Stick hoping that would help - nope. I also ran Cat 5 cable to the TV and purchased the CAT 5 adapter for the Firestick. Same freezing problem. It is a poorly written app as many have said.
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user_69879d
Visitor
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4 Messages
3 years ago
Yes! I just returned all of my cable boxes because they assured me I could save money with the same service. App has been crashing all day on brand new Roku and their “super fast” internet!
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user_d0b5dd
Visitor
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1 Message
3 years ago
Customer since January 2022. (2021 Samsung TV QLED)
Since the beginning Xfinity Stream Beta app freezes multiple times a day!!!
Sometimes programming freezes and about 30 to 45 seconds later screen goes black, network icon appears and then resumes programming. Other times drops network and displays home screen, I have to choose channel again to continue watching. Just today, tv programming froze and would not budge. Could not change channels and repeated attempts switching from Netflix to Stream app and turning tv off and on did not resolve the freeze up. Had to unplug tv wait 30 seconds and plug tv again to resume programming.
I have called many times for tech service just for them to ask the same questions over and over and do the same things such as restart modem, etc., tried deleting and downloading app several times, have had technicians over two to three times to check system and to date nothing has helped, however, they happily recommended upgrading system for more $$$ to resolve the issue.
Can’t wait till the contract is up!!
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user_90761d
Visitor
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6 Messages
3 years ago
Hello All Y’all!
I originally posted my 1st post (2) months ago. My post was picked up by Xfinity online support and we worked together. They directed me to Xfinity phone support. Well, that move was handled poorly by Xfinity phone support. I write this because the phone support asked me to go through the same troubleshooting steps (why waste the customer (my time)?) and then an onsite visit by a Tech. That onsite visit was very disappointing. That was because the Tech told me his team DOESN’T support the Xfinity beta App (Hey, I worked in IT for 35+ years. We all (Tech Support, Networking, Developers) work together to provide working solutions/Apps!). I then reported back to Xfinity online support through their preferred PM (Private Messaging). To my frustration, I had to explain the issue again and had to ask them to review my existing PM thread. They again directed me to Xfinity phone support. I told them to remember that my 1st try with Xfinity phone support ended with a onsite visit by an Xfinity Tech that explained they don’t support Apps. The Xfinity online Tech told me I would be placed in the Advance Tech support queue which supports the App. Well, I got put into Xfinity’s standard support queue. I explained that I was supposed to be placed in an Advance queue. The standard queue tech told me she couldn’t make that happen. This just shows that a company as large as Xfinity doesn’t have a structure in place to support their customers! The standard Tech Support decided to setup another onsite visit. Again, I wasted my time explaining the previous onsite visit. When the tech arrived, he again told me that his team doesn’t support Apps! He checked my Xfinity 1GB Internet and didn’t find any issues. I asked him to make sure I didn’t get charged for the visit. He said he would. Well, I received my current invoice and I WAS charged $70. So, I had to waste my time calling Xfinity phone support to get a credit for the $70 onsite Tech Support visit.
Xfinity online support, if you are ready this post. Please take the necessary steps to fix this issue with YOUR. Xfinity beta App! Stop wasting your customers time and provide us with a WORKING App!
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brouiguuy1
New Poster
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17 Messages
3 years ago
I truly applaud everyone’s attempt to work with Xfinity support and jump though their hoops. Working with online & phone support – uninstall and reinstall the Beta app – have their home network tested – have the technical team out to their house - unplug and re-plug their TV sets… the list goes on and on.
They know how to make it seem like your case is special and that you can be the one to have the Beta app work as it should. They understand your frustration and are here to help. This has proven to be Xfinity stall tactics. The Beta app will NEVER be fixed, it’s not in their interest to fix it.
Sure, you can run to another provider, they don’t really care. They recommend the Beta streaming app instead of hard selling you to rent their boxes. They want you to conclude that you need to rent their boxes to watch programs on all your TV’s.
Renting their TV boxes is 95% pure profit for them - streaming their programming on multiple TV’s is 0% profit for them. Guess which one they will choose.
To me, just remove the Beta app and set proper expectations. Just say rent our boxes for all your TV’s, that’s how we operate. Oh, it sucks, but its reality – and stop wasting your supports staffs time and your customer’s time.
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