Visitor

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2 Messages

Thursday, August 20th, 2026 2:58 PM

Xfinity stream app freezes every night at 9:04 pm on my Samsung TV and also periodically at other times.

We had an Xfinity technician come and he checked out all our connections about 6 months ago and it still occurred the day he left and continues on to today.  (He did not seem to target in on that only the Xfintity Stream App was freezing.

I deleted the app and restalled it.

Other apps (e.g., Netflix, AppleTV, etc) do not freeze at all.

It does not seem to occur on the other TV we have which has a Xfinity box. (We use the TV rarely.)

It clearly is an issue with the Xfinity Stream App.

Thank you.

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Official Employee

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3.6K Messages

39 minutes ago

@user_y0ecep

Thanks for reaching out to us. We do apologize for any inconvenience you're having with the Xfinity app on your TV.

 

I understand you've already uninstalled and reinstalled the app, to clarify what type of TV are you using and how close is that TV to your Internet modem?

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