Visitor
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7 Messages
Xfinity Stream app forcing plan purchase
I have Internet service with Xfinity, and access to Xfinity Stream is included. I can "watch TV online" (https://www.xfinity.com/stream/) through a browser without a problem, but logging in through the Stream app (via xfinisty.com/authorize process), the app forces me into a plan purchase routine (at +$48/mo), rather than recognizing that streaming is included with my current service. The app behaves this way on multiple TVs, which meet the requirements. Feels like an account issue. Any ideas on how to solve?
XfinityJon
Official Employee
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901 Messages
2 months ago
Good afternoon user_cgn44v I would be happy to look into this further for you. I do have a couple of questions to better assist. When you are using Xfinity Stream online, what content does it let you access? Are you subscribed to any additional content from us, aside from internet, like Xfinity NOW TV?
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