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Xfinity stream app away from home network
I am travelling and at a home that has Cox internet and a Roku TV. I am trying to log into the Xfinity Stream app but I'm getting error TVAPP-00101, saying "this device can only access Xfinity Stream on your in-home network."
I have no problem using the Streaming App on my phone or IPAD. But not the Roku TV?
Why does it work on the phone but not the Roku?
XfinityBenny
Official Employee
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711 Messages
4 months ago
@user_j1ny6l Hello and good evening. Thanks for posting and sharing your experience. We appreciate it and that you thought of the community here to assist. It is a great place for help, and its an amazing resource to recommend to friends and family. I hope you are having a great evening so far staying out of the heat. The fall weather needs to arrive soon. Its great to see you use the Xfinity Stream app, its my favorite way to stay up to date with all the shows and movies that come out. The best is On Demand, as I can see stuff immediately. The Roku platforms are great, and they act like a second cable box. Customers can return their X1 cable boxes to save on the monthly fee, and use the Roku platform to enjoy everything they subsribe to, minus a couple of the awesome X1 features. It acts as a cable box with all the general features, meaning it is designed for in home viewing only. You can still use the Xfinity Stream app on your mobile as you do now, but Cast the content to the big screen. That way you can still enjoy what you want on a normal size tv, and control everything from the mobile device. You can cast to any tv on the go, but Roku and the other devices listed here https://www.xfinity.com/support/articles/xfinity-stream-app-faqs with the asterisk is for in home viewing only. Review it so you get the best out of your service, and let us know if you have additional questions. Have a great Thor'sday.
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mavnro
New Poster
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2 Messages
3 months ago
What is the point of having the Stream app work on Roku only in the home network? I don't need it when I'm home, I need it for when I'm away from home.
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user_ghka5k
1 Message
18 days ago
Why is Xfinity the worst cable company in USA? Because nothing works well. Declining Roku devices from accessing Xfinity paid customers and the Xfinity Stream app is uncompetitive.
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user_6423da
Contributor
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26 Messages
3 days ago
Comcast has not adequately answered this question. Can you be more specific on what can and can't be streamed away from your home network? I tried to watch the 49er's game while in Reno and got "not in home network". I live in the Bay Area so I don't see why this wasn't available. Then as a test I just tried to watch NBC network, not any sports, and also was restricted. Seems to me like everything is blocked if you are not on your home network. What's the point of having a streaming app if you can't watch outside your home?
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