Visitor
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1 Message
Xfinity Stream - accessing current account
I set up for a pending move and set up an account for the new address that just has internet. My plan at my current address uses Xfinity Stream to access our TV lineup and recording through a FireStick. When we login for Xfinity Stream we have no TV or recordings (though we do if I login through the computer browser...website streaming doesn't work with the FireStick browser Silk) and I cant switch accounts, only log out and back in. How can I access the TV stuff at my current address?
XfinityJeffB
Official Employee
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512 Messages
13 hours ago
Hello user_1wo698, thank you for your post and reaching out to us here in our Xfinity Community forum. We appreciate you and your time, and I will be happy to look into this for you. Is your account at your prior account still active? If not, that would explain the access issues. If it is, it may be a device (Firestick) issue. If not, we can dig deeper and get some more information for you.
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