@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports 250+ channels, although availability can vary by network and programming rights. Download and sign in to the Xfinity Stream app using your Xfinity ID: What's the Xfinity Stream app?
Away from home and for years we have never had any issues watching live TV Go channels or recorded shows using the Xfinity Stream app on our Amazon Fire Stick Device. Since Aug 13, 2026 we're unable to watch any TV Go channels or recorded shows using the Xfinity Stream app. Messages given are "Well that didn't go as planned." Or "Playback Issue :: 1001". On the Xfinity Stream pages there are no graphic tiles only the texts showing title of shows. The App has been uninstalled, cache cleared, reinstalled etc, etc. and still nothing happening.
Hello @user_8f2eb4, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you still having this issue?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_8f2eb4, I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Hello XfinityChelseaB I've been communicating with XfinityThomasA and they are no longer responding. At one point they said: My troubleshooting reveals you will be unable to utilize the XFINITY Stream App while not connected to your personal XFINITY network. - XfinityThomasA
I provided them with proof that I've been using a Amazon Fire Tv Device for years out-of-home and also gave the URL re Xfinity Stream out of home. They're not responding to any of my questions as to whether I should be texting with a level 2 tech support tomorrow.
XfinityCarolyn
Official Employee
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432 Messages
1 month ago
@creg Hi there! I'd be happy to help. When you're traveling, you can watch many live TV channels through the Xfinity Stream app or the Xfinity Stream portal, even when you're away from your home Wi-Fi network. Xfinity's out-of-home streaming supports 250+ channels, although availability can vary by network and programming rights. Download and sign in to the Xfinity Stream app using your Xfinity ID: What's the Xfinity Stream app?
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