Frequent Visitor
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8 Messages
Xfinity Steam; Welcome, This device can only access Xfinity Stream on your in-home Xfinity network.
I have two houses with Xfinity:
1) House #1 -- internet, TV, phone (a million channels). This is listed as the primary account in my Xfinity account.
2) House #2 -- internet, TV (limited channels )
Both accounts are linked. The Xfinity stream app is working fine on my phone with all of my House #1 channels.
House #2 has a Samsung Smart TV. I am getting an error message when I try to connect the Xfinity Stream app. It says: "Welcome, this device can only access Xfinity Stream on your in-home Xfinity network..." There is no error code.
I've checked the network -- it's the House #2 network -- have logged in and out/uninstalled/reinstalled the Xfinity stream app/basically everything I can think of -- been on the phone with 4-5 agents (one of whom deactivated my internet trying to help...) -- no one can seem to fix this.
Is it because House #1 is listed as my primary? I was under the impression (after talking to Xfinity when I was setting up House #2 install of services) that I would be able to stream my House #1 channels to my House #2 Samsung TV via the Xfinity Stream app.
I'd appreciate any help in fixing this.
ETA: OK, I spoke to Xfinity Tech Support -- which is not the regular support -- and they told me I need to get rid of the TV on House #2 for this to work. They couldn't remove it -- so I will have to call during the week when sales is open. I'm worried that this isn't going to fix it and it's just going to be more of a mess.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
adding.... is the cable TV in #2 X1 service? note that the TV app will not work in #2 using #1's login. The partner TV app as well as th Roku will not work in house #2 using house #1's TV channels.
that said, you can use a smart phone/tablet/PC and a chromecast dongle (all on same internet and stream content from that device to the chromecast connected TV's.
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JS53
Frequent Visitor
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8 Messages
5 years ago
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JS53
Frequent Visitor
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8 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
if you have your two accounts on two different usernames then you can use the partner TV xfinity stream beta app (if availble for your brand and model) using the login at house #2's username and while it is connected to your home xfinity internet service at house #2 as @CCAndrew stated above.
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JS53
Frequent Visitor
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8 Messages
5 years ago
Thank you all for your replies. I think I've figured this out. I haven't been able to check my "theory" at House #2 as I'm currently at House #1. But, I believe the error is being caused by House #1 being listed as the primary in my Xfinity account. If I make House #2 primary then I can get House #2's channels to stream via the app on my phone. I'm assuming that I can then get that stream to show on the Samsung Smart TV via the TV app without the "in-network" error. I'm also assuming that if I want to see House #1 channels on the Samsung Smart TV, I need to re-make House #1 the primary so that House #1 channels stream via the app on my phone and then connect the TV using HDMI and Apple TV/AirPlay to mirror on my TV. Does this sound right?
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user_83eec4
Visitor
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1 Message
4 years ago
For what it's worth, JS53's guess was correct. You need to go into your account and set whatever house you're at as the default account. Then you can use the beta streaming app on the TV.
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user_4fc528
Visitor
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3 Messages
4 years ago
I have this error on one of the 3 TV's in my one house!!! 1 of 2 Samsung TV's!
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ArtyAye
Visitor
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3 Messages
4 years ago
I have made the account at My version of house #2 the default account. But even then the Samsung TV at house #2 usually gives the "Welcome, this device can only access Xfinity Stream on your in-home Xfinity network..." error. I have occasionally gotten things to connect, but that connection is lost when the TV is turned off, and reconnecting takes multiple attempts, with that error popping up over and over. Usually, if I do it enough times, it will connect, but after about 20 tries today I'm still getting the error. I've removed and reinstalled the app and rebooted the TV and the modem, but no luck.
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ArtyAye
Visitor
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3 Messages
4 years ago
Okay, I found the issue that fixed things at my place. I THOUGHT that I had been reinstalling the xfinity app, when in fact I had only been removing it from my home screen. When I actually deleted it completely and then reinstalled it (with the correct account listed as the default), it worked right away. And it stayed connected when the TV was turned off.
So, for my Samsung TV, the key was to go to apps>settings and then select the xfinity app. I chose the delete option (though maybe the reinstall would have worked instead) and then manually reinstalled it. After that, the authorization process worked the first time.
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