Frequent Visitor
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8 Messages
Xfinity Steam; Welcome, This device can only access Xfinity Stream on your in-home Xfinity network.
I have two houses with Xfinity:
1) House #1 -- internet, TV, phone (a million channels). This is listed as the primary account in my Xfinity account.
2) House #2 -- internet, TV (limited channels )
Both accounts are linked. The Xfinity stream app is working fine on my phone with all of my House #1 channels.
House #2 has a Samsung Smart TV. I am getting an error message when I try to connect the Xfinity Stream app. It says: "Welcome, this device can only access Xfinity Stream on your in-home Xfinity network..." There is no error code.
I've checked the network -- it's the House #2 network -- have logged in and out/uninstalled/reinstalled the Xfinity stream app/basically everything I can think of -- been on the phone with 4-5 agents (one of whom deactivated my internet trying to help...) -- no one can seem to fix this.
Is it because House #1 is listed as my primary? I was under the impression (after talking to Xfinity when I was setting up House #2 install of services) that I would be able to stream my House #1 channels to my House #2 Samsung TV via the Xfinity Stream app.
I'd appreciate any help in fixing this.
ETA: OK, I spoke to Xfinity Tech Support -- which is not the regular support -- and they told me I need to get rid of the TV on House #2 for this to work. They couldn't remove it -- so I will have to call during the week when sales is open. I'm worried that this isn't going to fix it and it's just going to be more of a mess.
Responses
CCAndrew
Diamond Problem Solver
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25.9K Messages
7 m ago
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Rustyben
Expert
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24K Messages
7 m ago
adding.... is the cable TV in #2 X1 service? note that the TV app will not work in #2 using #1's login. The partner TV app as well as th Roku will not work in house #2 using house #1's TV channels.
that said, you can use a smart phone/tablet/PC and a chromecast dongle (all on same internet and stream content from that device to the chromecast connected TV's.
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JS53
Frequent Visitor
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8 Messages
7 m ago
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JS53
Frequent Visitor
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8 Messages
7 m ago
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Rustyben
Expert
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24K Messages
7 m ago
if you have your two accounts on two different usernames then you can use the partner TV xfinity stream beta app (if availble for your brand and model) using the login at house #2's username and while it is connected to your home xfinity internet service at house #2 as @CCAndrew stated above.
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JS53
Frequent Visitor
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8 Messages
7 m ago
Thank you all for your replies. I think I've figured this out. I haven't been able to check my "theory" at House #2 as I'm currently at House #1. But, I believe the error is being caused by House #1 being listed as the primary in my Xfinity account. If I make House #2 primary then I can get House #2's channels to stream via the app on my phone. I'm assuming that I can then get that stream to show on the Samsung Smart TV via the TV app without the "in-network" error. I'm also assuming that if I want to see House #1 channels on the Samsung Smart TV, I need to re-make House #1 the primary so that House #1 channels stream via the app on my phone and then connect the TV using HDMI and Apple TV/AirPlay to mirror on my TV. Does this sound right?
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