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user_t7p8cj
1st Topic

2 Messages

Saturday, January 4th, 2025 7:35 PM

Xfinity Steam nonstop buffering

I've tried on 2.4 and 5Ghz.  No luck.  Extremely upsetting with the price that we pay for this service.  

Question

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Updated 

9 days ago

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CC_Tony

Retired Employee

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1.4K Messages

3 months ago

@user_t7p8cj, hello! Thank you for posting on our Xfinity Stream board. Let's figure out what is going on with Xfinity Stream. Can you tell me what type of device this is happening on? Also, do you have this issue on other devices? Do other streaming services play without buffering? Does this affect live TV, recordings, On Demand, or all of it?

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user_t7p8cj

2 Messages

It's on a TV and mostly on your live streaming service.  

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3 months ago

0

XfinityJohnG

Official Employee

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1.6K Messages

Thank you for that information @user_t7p8cj. What type of Smart TV are you running into that issue with the streaming service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_i574ey

2 Messages

11 days ago

I have been a Youtube live memeber for at least 7 years and recently switched to Xfinity Stream and disappointed in how much live tv bufffers.  We never had this problem with Youtube TV.  It's extrmemely frustrating and if it's not resolved I am going to change back.  We have the highest internet speed possible and still buffers to the point where you can't even watch programs

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XfinityVictor

Official Employee

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1.2K Messages

 

user_i574ey Hello, thank you for taking the time to reach out to us today. I am really sorry you are experiencing service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

9 days ago

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