Xfinity Steam issues

Hello,

I’ve been experiencing severe, ongoing issues with Xfinity Stream across every television in my home, and I’m requesting that this be escalated to your advanced technical support team.

The issue originally started with the Xfinity Stream app on my smart TVs. I purchased multiple Amazon Fire Sticks, including different generations, hoping to resolve the problem, but the issues have continued.

Here’s what I’m experiencing:

• Live TV, DVR recordings, and on-demand programming take an extremely long time to load.
• Once playback begins, the content buffers repeatedly, often almost immediately.
• The problem occurs across every television and Fire Stick in my home.

Here’s what we’ve confirmed:

• My Xfinity X1 cable box works perfectly.
• Xfinity Stream works perfectly on my iPhone.
• Netflix and other streaming apps work without issues on the same devices.
• All affected devices are connected to my Xfinity Wi-Fi network.
• I’m using an Xfinity-provided white xFi Gateway.
• I also have Google Fiber, but it operates on a completely separate router and Wi-Fi network.

Given the number of devices affected and the troubleshooting already performed, I believe this is an issue with Xfinity Stream or how the service is being delivered to my televisions.

I’m requesting advanced diagnostics of the Xfinity Stream service, gateway connection quality, and account provisioning. I’d also appreciate a support ticket number and a clear plan for resolving this issue.

I’ve spent considerable time and money trying to resolve this, including purchasing additional streaming devices, and I’d like to avoid repeating basic troubleshooting that hasn’t addressed the problem.

Thank you.